Account Manager (Part Time)
Prima PMIAt Prima PMI, we're more than a print manufacturer. We're the trusted fulfilment and production partner behind some of Australia's and the world's leading brands, helping bring millions of personalised products to life every year.
From greeting cards and photobooks to mugs, gifts and premium print products, we're passionate about delivering exceptional quality, innovation and customer service.
With our head office and production facility based in Melbourne, Australia, we're entering an exciting stage of growth. As we continue to expand, we're looking for a motivated part time Account Manager to join our team and play a key role in strengthening customer partnerships and supporting our continued growth.
About the Role
As an Account Manager, you'll take ownership of a portfolio of key customer accounts, becoming a trusted extension of their business. You'll build genuine relationships, understand what success looks like for your customers and work collaboratively across Prima PMI to deliver outstanding outcomes.
You'll balance relationship management with commercial thinking, identifying opportunities to improve the customer experience, grow existing accounts and ensure every interaction reinforces why customers choose Prima PMI.
If you enjoy building relationships, solving problems and influencing business outcomes, this is a role where you can genuinely make your mark.
What You'll Be Doing
Managing a portfolio of customer accounts and acting as their primary point of contact.
Building trusted, long-term relationships with customers through regular communication and account reviews.
Understanding each customer's business, priorities and future plans.
Identifying opportunities to grow accounts through new products and services.
Working closely with Customer Service, Production, Quality and Leadership teams to deliver exceptional outcomes.
Coordinating new product launches, projects and customer initiatives.
Managing customer enquiries, challenges and escalations through to resolution.
Monitoring account performance, service levels and customer satisfaction.
Reviewing forecasts, trends and commercial performance to identify opportunities for improvement.
Representing the voice of the customer across the business.
About You
You'll thrive in this role if you:
Enjoy building genuine relationships with people.
Have experience in account management, client services, customer success or business development.
Can confidently communicate with customers at all levels.
Think commercially and naturally identify opportunities to add value.
Are organised, proactive and able to manage multiple priorities.
Enjoy working collaboratively across different teams.
Take ownership and pride in delivering an exceptional customer experience.
Have strong Microsoft Office skills. CRM experience is an advantage.
Previous experience within print, manufacturing or fulfilment is beneficial, but not essential.
Why Join Prima PMI?
We're a growing Australian business where your contribution genuinely matters. You'll have the opportunity to work with recognised brands, build meaningful customer relationships and influence how we continue to grow.
We offer:
A flexible part time opportunity.
A supportive and collaborative team environment.
Genuine variety, with no two days the same.
The opportunity to contribute ideas and drive improvements.
Ongoing career development, training and learning opportunities.
Industry-leading parental leave to support you and your family.
Access to our novated leasing program.
Monthly catered all-hands meetings that keep everyone connected and informed.
Regular team events and celebrations throughout the year.
A role where you can make a real impact on our customers and our business.
Ready to Apply?
Ready to be part of something exciting? We'd love to hear your story. Submit your resume and a cover letter telling us why you're the perfect fit for Prima PMI and what excites you about joining our team.