AU - Customer Success Manager

About the Job

We are looking for a proactive and motivated Customer Success Manager to join our Sydney Team and ensure the long-term success of our restaurant partners. In this role, you will be a trusted advisor throughout the customer journey—deployment, training, product adoption, and ongoing support. You’ll work collaboratively with restaurants and cross-functional teams to maximize value for both our clients and inline. 

What You’ll Do

• Customer Engagement: Build and maintain relationships with partner restaurants through regular communication and activation of services like table management systems, food ordering, and integration rollouts.
• Retention & Satisfaction: Meet or exceed goals for account retention, customer satisfaction, and product adoption. Identify churn risks, execute rescue strategies, and improve account management processes.
• Strategic Partnerships: Serve as a trusted advisor to key clients, influencing their operations to maximize efficiency, engagement, and satisfaction.
• Implementation & Training: Guide restaurants through onboarding and provide ongoing training to ensure seamless daily use of inline’s platform.
• Data-Driven Decision-Making: Analyze performance metrics and prioritize initiatives that deliver the highest ROI for our clients and inline.
• Collaboration & Feedback: Work closely with regional and global teams to address challenges, implement solutions, and share customer feedback to enhance inline’s products and services.
• Advocacy: Act as a passionate ambassador for inline’s mission, brand, and product in every interaction.

We are Looking for：

• Language Skills: [MUST] Native-level English and fluency in Mandarin.
• Experience: [MUST] At least 2 years in B2B sales, account management, strategy, operations, or a similar role—preferably in the SaaS or F&B industry.
• Problem-Solving: A proactive, resourceful mindset with a proven ability to think creatively and resolve complex issues.
• Communication & Collaboration: Outstanding interpersonal skills and the ability to persuasively champion customer needs while collaborating across teams.
• Technical Skills: Strong proficiency in Excel and a knack for managing data to drive actionable insights.
• Passion: A genuine enthusiasm for restaurants, strategic partnerships, and driving customer success.

About inline

inline is a fast-growing software startup focused on maximizing restaurant efficiency managing tables and reservations. Our innovative solutions are trusted by thousands of restaurants including leading chain brands, Michelin-starred restaurants, shopping malls, and busy brick-and-mortar restaurants.

Our team is launching and exploring more global opportunities in key cities, including Tokyo, Osaka, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne, Sydney, and the cities in the US. For people with solid professional skills and talent, who are highly motivated to expand their careers and learn in a fast, flexible environment, we have several opportunities to build the business with our team and write the legend with inline for the next thousand partners at a rapid pace.

• Job Type: Full-time
• Schedule: Monday to Friday
• Supplementary Pay: Commission
• Ability to commute/relocate: Sydney, NSW 2000: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
• Experience: B2B sales, account management, strategy and operations: 2 years (Required)
• Language: English as native and fluent in Mandarin (Required)
• Work Authorisation: Applicants must possess Australian Permanent Residency or a valid visa with long-term unrestricted work rights.