Customer Onboarding Manager (Farmer Focused)

🚜 Customer Onboarding Manager (Farmers)

Sydney or Remote AU

💰 $90K–$110K AUD

About Octopusbot

We build AI models that forecast crop yields and agricultural markets months ahead of traditional estimates.

We work directly with farmers and agribusinesses globally.

This role is critical to making sure customers actually use and get value from the platform.

The role

You’ll own onboarding for farmers and agribusiness customers end to end.

This is a hands-on role focused on teaching, driving adoption, and making customers successful quickly.

You’re not just supporting customers, you’re making sure they understand, use, and rely on the product.

What you’ll do

Onboarding and training (core)

• Run onboarding from kickoff to full adoption
• Teach farmers and agronomists how to use the platform
• Explain models and outputs in simple, practical terms
• Drive fast time-to-value

Adoption and follow-up

• Track usage and engagement
• Follow up with customers and push them to use the product
• Identify where customers are stuck and fix it

Execution and coordination

• Manage onboarding timelines and deliverables
• Coordinate with internal team
• Keep things moving and close loops

Improve onboarding

• Build simple guides, templates and training materials
• Improve how onboarding is done over time

What matters

• 2–5 years in customer onboarding, customer success or similar
• Strong communicator, comfortable explaining things simply
• You’ve trained or supported non-technical users
• High ownership — you follow up and get things done
• Comfortable dealing with different types of customers

Strong bonus (not required)

• Background in agriculture, agronomy or rural sector
• Experience working with farmers or field-based customers
• Exposure to data tools or dashboards

Must have done before

• Onboarded customers or users end to end
• Run training sessions or demos
• Followed up to drive adoption (not just initial setup)

This role is not for you if

• You prefer passive support over proactive follow-up
• You avoid chasing customers or pushing for adoption
• You want a purely internal or technical role

Why join

• Work directly with farmers and real-world decisions
• Own the onboarding experience end to end
• High impact role in a fast-growing company
• Opportunity to grow into broader customer or commercial roles in a high growth startup scaling globally