Customer Onboarding Specialist

Clear21 creates SaaS solutions that have transformed the Automotive Repair Industry. Gaining recognition across New Zealand and Australia, Clear21 has successfully commenced our expansion into the United Kingdom. As we continue our growth trajectory, we remain focused on our core values: innovation, integrity, and customer satisfaction.

We are looking for a Customer Onboarding Specialist to help customers reach their “aha!” moments — and establish success from day one. Someone who’s passionate about guiding customers through meaningful change, simplifying the complex, and embedding iBodyshop in their business from day one. We don’t just teach customers how to use a product – we guide them to better business practices to develop ongoing efficiencies. If you love teaching, consulting, problem‑solving, and helping people succeed, this role might be your perfect fit.

Our Onboarding Mission

Deliver an exceptional onboarding experience by educating and empowering customers, ensuring they adopt our products smoothly and start seeing real value quickly.

Responsibilities

• Own the customer journey from the moment of sale through successful implementation
• Understand customer needs, define success milestones, and keep projects on track
• Partner cross‑functionally with Sales, Product, and Support to deliver a seamless onboarding experience
• Bring urgency and care in responding to customer questions
• Maintain a current, in-depth understanding of our product
• Share best practices, tips, and insights to help customers achieve results faster
• Build loyalty and create strong relationships grounded in trust
• Gather and action customer feedback to fuel continuous improvement
• Guide customers through change, helping them adopt new workflows with confidence and clarity

Ideal Experience & Skills:

• 2–3 years’ experience in customer onboarding, implementation, customer success, or another customer-facing SaaS role
• Experience using a CRM or onboarding platform to manage workflows
• Strong organisation and time-management skills
• Excellent communication skills, from running virtual meetings to writing crisp, concise notes
• Ability to translate complex or technical concepts into simple, digestible steps
• A natural teacher — or someone who simply loves explaining things, leading walkthroughs, and sparking those lightbulb moments
• Curiosity about how customers operate, what success means to them, and where they can grow
• Emotional intelligence, empathy, and active listening skills
• A self-starter mindset, with proactive problem-solving and the confidence to set pace and direction
• A collaborative approach — you’re comfortable working independently and equally with cross-functional teams
• A knack for storytelling and influencing behaviour in a positive, customer-centered way
• A responsive, anticipatory work style — you stay ahead of customer needs before they even ask
• A personal commitment to raising the bar, improving processes, and delivering an exceptional experience every time
• Excitement to join a growing, ambitious team where your work truly matters
• Exposure to business coaching or change management is a plus

Why You’ll Love Working Here

You’ll be part of a collaborative, customer‑focused team that values empathy, curiosity, and initiative. You’ll help shape the way customers experience iBodyshop from day one — and your work will meaningfully influence their success.

If you’re energised by helping people, guiding them through change, and celebrating their wins, we’d love to meet you.

We work a hybrid schedule with three days per week in our office in Mulgrave.