Dentsply Sirona, Inc logo

Customer Success _ Commercial

Dentsply Sirona, Inc
4 days ago
Contract
Remote friendly (Mount Waverley, Victoria, Australia)
Australia

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

 

Bringing out the best in people

 

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

 

Working at Dentsply Sirona you are able to:

 

Develop faster - with our commitment to the best professional development.

 

Perform better - as part of a high-performance, empowering culture.

 

Shape an industry - with a market leader that continues to drive innovation.

 

Make a difference -by helping improve oral health worldwide.  

 

 

Customer Success – Commercial (6-Month Contract)

Location: Melbourne
Start: ASAP
Company: Dentsply Sirona Australia

We are looking for a Customer Success – Commercial professional to join our ANZ Customer Success team on a 6-month contract, based in Melbourne.

This role is ideal for someone who thrives in a fast-paced customer service and sales support environment, enjoys problem solving, and is passionate about delivering an excellent customer experience.

Working within a one-team culture, you will play a key role in supporting customers, processing orders, and collaborating with internal teams to ensure smooth delivery of products and services.

About the Role

As a Customer Success – Commercial team member, you will manage customer interactions and support a range of administrative activities. Your focus will be to deliver outstanding service while supporting sales operations and internal collaboration.

Key Responsibilities

Customer Service

  • Professionally manage customer inquiries.

  • Process orders, returns, quotations and customer enquiries accurately and efficiently

  • Maintain service levels and customer service KPIs

  • Work closely with Sales, Product Managers, Complaints Officers and other internal teams to resolve customer issues

  • Ensure all complaints are handled in line with company procedures

Sales Support

  • Conduct outbound calls to support commercial activities when required

  • Identify customer needs and provide suitable product solutions

  • Meet call-back commitments.

  • Accurately record activities and process sales through internal systems

  • Assist with incoming calls in the Technical Services queue when required

Administration

  • Process invoices, credits and backorders

  • Support consignment processing and order management

  • Maintain accurate records in internal systems (OMS / CRM)

  • Complete monthly reporting and daily administrative tasks

Team Collaboration

  • Work closely with teams across Sales, Customer Success, Service, Finance and Supply Chain

  • Contribute to a collaborative “one team” culture

  • Participate in team meetings and support colleagues when needed

About You

We are looking for someone who is customer-focused, organised, and confident communicating with customers over the phone.

Experience

  • Experience in a high-volume inbound and outbound call environment

  • Experience in customer service, sales support or office administration

  • Strong order processing or administrative background

  • Experience with CRM systems (e.g. Salesforce) is advantageous

  • Dental industry experience is beneficial but not essential

Skills

  • Excellent communication and interpersonal skills

  • Professional telephone manner

  • Strong organisation and multitasking abilities

  • High attention to detail

  • Ability to work independently and as part of a team

  • Confident using Microsoft Office (Excel, Word, PowerPoint)

Why Join Us?

  • Work with a global leader in dental technology

  • Collaborative one-team culture

  • Exposure to commercial operations and customer success

  • Opportunity to make a real impact on the customer experience

📍 Location: Melbourne
📅 Contract: 6 months
🚀 Start: ASAP

 

 

Dentsply Sirona is an EEO employer committed to fairness, diversity and respect. As such, Dentsply Sirona will respond to requests for Reasonable Adjustments from applicants with disabilities.

We encourage applications from all members of the community, including people from indigenous and culturally diverse backgrounds. All successful applicants must be eligible to work in Australia and New Zealand.

We look forward to receiving your application.

For more information about Dentsply Sirona, please go to www.dentsplysirona.com

Please note Dentsply Sirona operates a direct sourcing model so please no agency introductions.