Customer Success & Account Manager (CSAM) – APAC
Equiem
3 days ago
Full-time
Hybrid (Melbourne, Victoria, Australia)
Australia
Job Description
About UsFounded in Melbourne in 2011, Equiem sits at the perfect intersection of property and technology (PropTech). We work with virtually all of Australia’s largest commercial property landlords and managing agents, helping them breathe life into their buildings.
We’ve worked hard to retain the best aspects of our start-up culture. This means every individual has a voice, enjoys great autonomy, and is able to make a genuine impact on our global business.
If you’ve work in a premium commercial office building, chances are you’ve already used Equiem technology. Our cutting-edge SaaS platform is completely white-labeled, and we operate as the digital heartbeat behind the country's most iconic workplaces.
The RoleWe are looking for a talented Customer Success & Account Manager (CSAM) to join our APAC team. This is a dynamic, hybrid role responsible for the end-to-end relationship, adoption, and commercial health of a dedicated portfolio of existing Australian accounts.
You will split your focus between Customer Success (driving platform adoption and client satisfaction) and Account Management (managing contract renewals and driving revenue growth through expansion).
Key Responsibilities
(Note: We do not accept unsolicited CVs from recruitment agencies.)
About UsFounded in Melbourne in 2011, Equiem sits at the perfect intersection of property and technology (PropTech). We work with virtually all of Australia’s largest commercial property landlords and managing agents, helping them breathe life into their buildings.
We’ve worked hard to retain the best aspects of our start-up culture. This means every individual has a voice, enjoys great autonomy, and is able to make a genuine impact on our global business.
If you’ve work in a premium commercial office building, chances are you’ve already used Equiem technology. Our cutting-edge SaaS platform is completely white-labeled, and we operate as the digital heartbeat behind the country's most iconic workplaces.
The RoleWe are looking for a talented Customer Success & Account Manager (CSAM) to join our APAC team. This is a dynamic, hybrid role responsible for the end-to-end relationship, adoption, and commercial health of a dedicated portfolio of existing Australian accounts.
You will split your focus between Customer Success (driving platform adoption and client satisfaction) and Account Management (managing contract renewals and driving revenue growth through expansion).
Key Responsibilities
- Relationship Management: Act as the primary point of contact, building long-term trust with key stakeholders from building managers to senior portfolio executives.
- Product Adoption & Training: Track client objectives, monitor usage data, and guide site teams through training and webinars to ensure they unlock maximum value from our platform.
- Strategic Reviews: Prepare and conduct Quarterly Business Reviews (QBRs) to assess performance, mitigate churn risks, and align Equiem’s solutions with client goals.
- Renewals & Revenue Growth: Take ownership of the contract renewal lifecycle, and identify proactive upsell and cross-sell opportunities.
- Cross-Functional Collaboration: Partner with internal Product, Marketing, and Operations teams to share client insights, resolve complex challenges, and accurately maintain CRM records.
- Experience: 3-5+ years in a client-facing SaaS, Account Management, or Customer Success role—ideally within Commercial Real Estate (CRE).
- Commercial Acumen: A proven track record in securing contract renewals, managing commercial relationships, and driving account growth.
- Communication: Exceptional written and verbal communication skills, with the ability to confidently host client workshops and lead meetings.
- Project Management: Strong problem-solving abilities with experience organising complex launch projects on time and on budget.
- Attributes: A proactive, commercially minded team player with a resilient, "can-do" attitude. A degree in Business, Marketing, or Communications is preferred.
- Flexibility: Work from our Melbourne CBD head office with flexible, outcome-driven remote work options.
- Celebrate You: Take a paid day off for your birthday.
- Time Off: Ability to purchase additional annual leave.
- Support: Access to our Employee Assistance Program (EAP).
- Culture: Frequent team social events in a global business with a startup heartbeat.
- Travel: Some domestic travel may be required.
- Checks: Candidates must complete an Australian Criminal History Check and have full Australian work rights.
(Note: We do not accept unsolicited CVs from recruitment agencies.)