Customer Success Analyst - ISO

Application Deadline: 31 May 2026

Department: Governance, Risk & Compliance

Location: Australia

Compensation: $65,000 - $75,000 / year

Description

The ‘Customer Success Analyst – ISO’ plays a key role in delivering a smooth, high‑quality experience for Sensiba’s ISO clients across the APAC region. This role is ideal for someone early in their career who has exposure to information security, compliance, or audit concepts and is interested building customer‑facing skills in a fast‑growing practice.

The successful candidate will act as a central point of coordination between our clients and the ISO audit team, helping guide customers through onboarding, tracking progress toward certification, and ensuring operational excellence across the ISO portfolio.

This role offers hands‑on experience in customer success, compliance services, and cross‑functional collaboration, with strong support for learning and development at Sensiba.

Only candidates in Australia will be considered at this time.

Key Responsibilities

• Customer Relationship Management: Builds trusted relationships and delivers a positive, guided client experience across the ISO lifecycle.
• Operational Coordination: Manages onboarding, handovers, and portfolio administration with accuracy and timeliness.
• Communication & Stakeholder Collaboration: Communicates clearly with clients and internal teams to align expectations and progress.
• Analytical Thinking & Attention to Detail: Tracks milestones, documentation, and risks to support client health and delivery outcomes.
• Learning Agility & Technical Curiosity: Quickly learns ISO standards, tools, and processes to support certification engagements.
• Proactivity & Accountability: Takes ownership of assigned clients, anticipates issues, and follows through to resolution.

Essential Functions

• Lead the onboarding experience for ISO clients in the APAC region, ensuring a clear, organized, and positive start to their engagement.
• Adopt an innovative mindset to continually improve and shape the Customer Success function within the ISO portfolio.
• Support administrative coordination and handover activities between Customer Success and the ISO audit team to ensure seamless delivery.
• Administer the ISO client portfolio, including progress tracking, certification documentation, renewals, and maintenance activities.
• Conduct regular client check‑ins, monitor engagement and progress, and contribute to client health scoring and reporting.
• Partner closely with the ISO audit team to support smooth portfolio operations and timely client outcomes.
• Maintain accurate records, dashboards, and internal documentation related to client status and portfolio performance.
• Identify risks, delays, or client concerns early and escalate appropriately to support successful outcomes.
  
  

Skills, Knowledge & Expertise

Preferred Qualifications:

• Familiarity with ISO standards (such as ISO 27001) or similar compliance frameworks
• Experience in a customer success, client services, operations, or administrative role.
• Interest in building a career in compliance, information security, or professional services.

Additional Eligibility Requirements:

• Information security related certification is preferable but not required.
• Exposure to information security, compliance, risk, or audit concepts through education, coursework, internships, or early career experience.
• Strong organizational and time‑management skills, with the ability to manage multiple clients or tasks concurrently.
• Clear, professional written and verbal communication skills suitable for client‑facing interactions.
• Comfort working with systems, trackers, and documentation in a structured, detail‑oriented environment.
• A customer‑first mindset with an interest in building long‑term client relationships.

Educational Preferences

• Bachelor’s Degree, preferably in an information security related field.
  
  

Job Benefits

This role offers a competitive base salary along with a comprehensive benefits package. The anticipated base salary ranges for this position are outlined below and are subject to change:

• $65,000-$75,000

This role is commission-eligible, with an anticipated OTE of $78,000 - $90,000

When determining compensation, we consider a variety of factors such as a candidate’s professional experience, skills, and qualifications. Please note that final offer amounts may vary from the ranges listed above and may be adjusted over time.

There are many reasons to join the Sensiba team: generous benefits, competitive compensation, professional advancement opportunities, and above all — our people. If you're looking for an environment that offers you growth, success, and professionalism without compromising your family, passions, and life outside of work, apply today!

Sensiba has a robust offering of benefits, including:

• Retirement & Financial Planning Support – 401(k) with match, financial wellness programs.
• Generous Paid Time Off – Vacation, sick time, holidays, parental leave and volunteer days.
• Flexible Work Arrangements – Hybrid or remote options, flexible hours.
• Performance-Based Bonus – Recognition for your contributions through discretionary bonuses.
• Professional Development Opportunities – Tuition reimbursement, certifications, mentorship.
• Career Growth & Internal Mobility – Clear paths for advancement and role transitions.
• Inclusive & Supportive Culture – DEI initiatives, employee resource groups, wellness programs.