Customer success and growth

Company Description

DataFarming, awarded Australia's best Agritech company in 2023, has been pioneering web mapping applications for Digital Agronomy and Agri-Intelligence for over 20 years. Now reaching 50% of Australian agronomists and farmers with spatial data, DataFarming is also leveraging machine learning to provide deep insights into agricultural production. Our innovative tools and solutions drive efficiency and enhance data-driven decision-making in the agriculture sector.

Role Description

This is a part time/full time role for delivering Customer Success and Growth. This new Customer Success and Growth role will be responsible for ensuring farmer, agronomist, and corporate customer satisfaction, and analyzing customer needs. Day-to-day tasks include building and maintaining strong relationships with customers and providing exceptional customer service to address their concerns and queries promptly; and capturing data in our Zoho CRM software. The role also involves collaborating and interacting with the Data Science and software development teams to ensure customers achieve their desired outcomes.

Qualifications/skills

• 3 to 5 years' experience in Customer Satisfaction, Customer Retention, and Customer Service
• Relationship Building and Customer Interaction skills
• Strong Analytical Skills
• Excellent written and verbal communication skills
• CRM experience
• Ability to work independently and in a team
• Experience in the agriculture or Agritech industry is a plus