Customer Success Associate, Fund Operations

About Us 

Automic Group is Australia’s market leader in technology-driven investor administration. Combining proprietary cloud-native technology with expert service, Automic simplifies investor administration and governance for companies and funds. We provide the market's leading registry, employee share plans, IR analytics, and fund administration services for over 1,400 ASX-listed and unlisted organisations.  

Automic’s culture is collaborative, inclusive, and purpose driven. It is grounded in our mission to connect companies and funds to their investors through technology, service, and trust, and guided by our values of One Automic, Go Beyond, Empowered, and Accountable. 

Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.

About the Role 

As a Customer Success Associate, you’ll play a key role in delivering exceptional client experiences within Automic’s Fund Operations team. Supporting Customer Success Managers, you’ll help manage investor transactions, maintain data accuracy, and ensure seamless registry operations. 

This is a fantastic opportunity to join a fast-growing fintech where you’ll contribute to service excellence, continuous improvement, and high-quality client outcomes. You’ll be part of a collaborative, high-performing team that values ownership, innovation, and professional growth 

Role Responsibilities: 

• Support Customer Success Managers with day-to-day registry operations
• Manage inbound and outbound client and investor communications
• Respond to phone and email enquiries with accurate and timely resolutions
• Process applications, redemptions, reconciliations, payments, and other registry instructions
• Manage investor transactions and issued capital movements
• Maintain accurate system records, updates, and documentation
• Prepare and distribute client, investor, and regulatory reports
• Ensure data integrity and compliance with internal controls and procedures
• Support transaction monitoring, audit readiness, and compliance activities
• Provide administrative support across the Fund Operations team
• Maintain organised filing systems and accurate record management practices
• Collaborate with team members to deliver exceptional client outcomes
• Identify and implement opportunities to improve processes and service delivery
• Monitor industry developments and stay up to date with regulatory changes
• Participate in ongoing learning and professional development initiatives

Skills & Experience

• 1–3 years’ experience in fund operations, registry services, financial administration, or customer service (desirable)
• Strong attention to detail with the ability to process, reconcile, and maintain accurate data
• Excellent written and verbal communication skills
• Ability to manage competing priorities in a fast-paced environment
• Intermediate proficiency in Microsoft Excel and other Microsoft Office applications
• Experience using registry, CRM, or financial administration systems (advantageous)
• Tertiary qualification in Business, Finance, Commerce, or a related discipline (preferred)

You're a proactive and detail-oriented professional who enjoys working in a fast-paced, collaborative environment. You take ownership of your work, thrive on delivering exceptional client experiences, and are motivated by continuous learning and improvement.

With a positive attitude and strong organisational skills, you'll contribute to a high-performing team while building valuable experience within the financial services industry.

• A client-focused mindset and strong communication skills
• Exceptional attention to detail and commitment to quality
• Strong organisational and time management capabilities
• A reliable and accountable approach to your work
• A collaborative, team-oriented attitude
• Initiative and the ability to adapt to changing priorities
• A willingness to learn, develop, and take on new challenges
• Sound judgement and an understanding of risk and compliance principles

At Automic Group, you'll be part of a team where collaboration, innovation, and operational excellence are genuinely valued. This is an opportunity to develop your expertise, contribute to meaningful client outcomes, and build a rewarding career within one of Australia's leading fintech organisations.

• Hybrid working model
• High-growth, technology-driven organisation
• Ongoing professional development and career progression opportunities
• Supportive, collaborative, and high-performing team culture
• Opportunity to work with industry-leading technology and clients
• A workplace that values innovation, ownership, and continuous improvement

If this sounds like the opportunity you've been looking for, we'd love to hear from you.

Applications will be reviewed as they are received, and interviews may commence prior to the closing date. Early applications are encouraged.