Customer Success Coordinator

Your career in healthcare made personal

At Medibank we’ve recently unified our health services under one brand – Amplar Health. 

With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. 

We have an exciting new role at Amplar Health!! We are on the lookout for a Customer Success Coordinator who will play a key role supporting our customer success lifecycle. In this full-time permanent role, you will help prepare meetings, insights, proposals, reporting, and contract administration to keep our team organised and set up for success.

What you’ll do

• Support meeting prep, agendas, briefs, and follow‑up actions
• Maintain documentation, activity logs, and Salesforce updates
• Conduct customer, competitor, and market research
• Prepare insights packs, slide decks, and briefing notes
• Coordinate proposal and tender inputs across teams
• Assist with reporting packs, dashboards, and performance summaries
• Support contract governance, milestones, and version control

What you’ll bring

• Clear written and verbal communication skills
• High attention to detail and proactive approach
• Documentation, reporting and organisational skills
• Experience in proposals, operations, or contract admin welcomed
• Experience supporting coordination and research with analytical capability
• Experience working with multiple stakeholders
• Proficiency in Microsoft Office; Salesforce experience desirable

Why Medibank

We’re on a mission to create Australia's healthiest workplace. Here’s what that means for you: 

• Flexibility: Work from home around the hours that work for YOU!
• Health & Wellbeing: Access virtual GP, psychology support, health coaching and more through WorkBetter. Enjoy subsidised private health insurance, fully covered Healthy Living Extras, a Good Health Day each year, and holistic wellbeing support.
• Leave for life’s moments: Paid parental leave, volunteer leave, community leave, cultural leave and more. 
• Growth & development: Career pathways, learning programs, and opportunities to innovate.
• Inclusive culture: Seven Employee Networks supporting belonging and inclusion. 

Learn more about Amplar Health at https://amplarhealth.com.au

Be Yourself.  Belong Here

We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
 

Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
 

If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help.  You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)

Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.