Customer Success & Digital Account Specialist NSW

Our Company

Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

What We Offer

• 7 extra Wellness Days per year
• 1 Birthday Leave day in your birthday month
• Access to our Employee Assistance Program (EAP) with paid therapy sessions
• $100 monthly reimbursement for gym membership

Your Role

We are looking for a Customer Success & Digital Account Specialist to join the team, driving the growth and adoption of Technogym's Digital product portfolio. The role boasts variety with a key focus on customer success, digital sales, and consulting, supporting the wider sales force in maximising product penetration and positioning across the network.

In this role you will be responsible for developing Technogym's Digital offering in terms of turnover, profitability, and customer satisfaction, while working to maximise the number of people actively using the Mywellness platform and driving retention of active licenses. Technogym's Digital ecosystem connects equipment, data, and people, empowering operators and end-users to turn everyday movement into measurable wellness outcomes.

As a Technogym team member, you should be hungry, highly professional, industry credible, and collaborative. You will build strong relationships with both internal sales teams and customers, supporting them from pre-sales through to successful implementation and beyond. If you would like to work for a business leading the way in Wellness, with an immersive ethos and vision, incredibly passionate people, and products and solutions you can truly buy into, then look no further.

Your Impact

Drive the success and growth of Technogym's Digital portfolio by supporting sales, customers, and the broader business:

• Achieve Digital and Consulting sales and profitability targets
• Support the sales force in pre-sales and sales activities, providing product training on the digital offering
• Directly support customers in achieving successful implementation through tailored training and tutoring
• Create customer case studies and best practices that clearly demonstrate product value in terms of attraction, retention, and secondary revenue
• Organise and run seminars or webinars to promote the digital portfolio
• Provide reliable and structured forecasting and pipeline management
• Monitor competitor pricing, features, and market activity, providing proactive feedback to HQ
• Promote and plan initiatives to maximise customer satisfaction
• Support product launches, promotions, and commercial activities to maximise sales

About You

Ideally, you are passionate about wellness, enthusiastic, and proactive. You have a positive, solutions-oriented mindset and are comfortable working in a fast-paced, evolving environment.

What you should bring:

• Proven experience in customer success, account management, or digital sales, ideally within a SaaS, tech, or wellness-related environment
• Demonstrated ability to support and train customers through onboarding and implementation
• Strong understanding of pipeline management and forecasting processes
• Experience developing case studies, best practices, or training content that communicates product value
• Confidence presenting and running seminars, webinars, or training sessions
• A proactive, market-aware approach, with the ability to monitor competitors and feed insights back to the business
• Excellent relationship-building and communication skills, with a customer-first mindset
• Genuine passion for wellness and enthusiasm for representing a global industry leader

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!