Customer Success Manager

At HINDSITE Industries, we’re a fast-growing startup helping industrial teams reimagine how they get critical work done. Our software is used by global OEMs and small, hands-on teams alike - and we’re just getting started.

We don’t see Customer Success as just retention.

We see it as helping customers continuously improve how they operate - and expanding the impact HINDSITE has across their business.

We’re looking for a Customer Success Manager to own that journey.

About the Role

As a Customer Success Manager at HINDSITE, you’ll partner closely with your customers to ensure they’re getting real, measurable value - and help them build on that over time.

You’ll work with a mix of stakeholders, from operational leaders to frontline teams, helping them embed HINDSITE into how work actually gets done.

This isn’t a reactive support role.

It’s about being proactive, commercially aware, and focused on outcomes - identifying opportunities to improve performance, expand usage, and strengthen long-term partnerships.

What You’ll Do

• Build strong, trusted relationships with your customers and become their go-to partner
• Understand each customer’s goals and identify where HINDSITE can drive more value
• Develop and execute account plans to increase adoption, usage, and impact
• Run regular check-ins, reviews, and workshops focused on outcomes - not just activity
• Identify risks early and take action to ensure long-term success
• Deliver training, demos, and guidance to new teams within existing accounts
• Support expansion opportunities by uncovering new use cases and areas of value
• Work closely with Product, Sales, and Implementation to improve the overall customer experience

What Success Looks Like

• Customers are consistently getting value from HINDSITE - not just using it
• Usage expands across teams, sites, and use cases
• Clear improvements in efficiency, quality, and visibility
• Strong retention, high engagement, and natural growth within accounts

Experience You’ll Bring

• 2+ years in a customer-facing role such as Customer Success, Account Management, Consulting, or similar
• Experience managing relationships with multiple stakeholders
• Exposure to operational, industrial, or frontline environments is a bonus
• Comfortable working in a fast-paced startup where things evolve quickly

Skills & Attitude You’ll Bring

• Strong communication skills - able to engage everyone from frontline teams to senior leaders
• Commercial awareness - you understand that customer success drives growth
• Proactive mindset - you don’t wait for problems, you look for opportunities
• Curiosity - you want to understand how customers actually work and how to improve it
• Ownership - you take responsibility for outcomes, not just tasks
• Adaptability - comfortable working across different customers, industries, and environments

What it’s like Working Here

This isn’t a role where you’ll be told exactly what to do - but you won’t be on your own either.

You’ll have ownership of your customers, support from the team, and the opportunity to shape how we deliver Customer Success as we grow.

If you’re looking for a role where you can build strong customer relationships, drive real outcomes, and make a meaningful impact - we’d love to hear from you.