Customer Success Manager

Blue Moon Marketing is expanding into Brisbane, and we're looking for a Client Success Manager to be a founding member of our presence here — someone who can turn good client relationships into great ones, keep accounts thriving, and help them grow.

We're a results-driven marketing agency headquartered in Sydney, with established teams across Sydney and Melbourne — and Brisbane is our next market. We help businesses generate measurable results through lead generation, brand development, and integrated growth campaigns. Our team runs on creativity, collaboration, and a genuine obsession with client outcomes. This is a chance to help build something from the ground up, with the backing of an agency that's already proven across two cities.

The Role

This is a client-facing role for a commercially minded marketer who loves owning relationships and driving growth within their portfolio. You'll be the trusted point of contact for our Brisbane clients — guiding them from onboarding through ongoing strategy, making sure they hit their goals, and identifying opportunities to expand the work we do together. You'll also play a part in growing the portfolio through warm referrals and inbound opportunities.

The role begins part-time (3 days per week) and transitions to full-time once you've hit agreed retention and revenue targets — so you control the timeline.

What you'll do

Client Success & Account Management

• Serve as the primary point of contact for an assigned portfolio of Brisbane clients.
• Build deep, trusted relationships by understanding each client's business objectives and marketing needs.
• Oversee delivery of marketing strategies alongside our internal strategists, ensuring expectations are consistently met or exceeded.
• Run regular check-ins, performance reviews, and strategy sessions to keep clients satisfied and surface upsell and cross-sell opportunities.
• Manage contract renewals and negotiate scope expansions to grow account value.
• Keep accurate, up-to-date records of client interactions, milestones, and communications in the CRM.
• Ensure smooth handovers between strategy and delivery teams for a seamless client experience.

Growth & New Business

• Develop and present tailored proposals that clearly articulate ROI across lead generation, brand growth, and digital strategy.
• Help grow the portfolio through referrals, networking, and warm opportunities in the Brisbane market.
• Run high-quality discovery conversations to understand prospect goals and pain points.
• Collaborate with internal teams to align client expectations with realistic deliverables and timelines.
• Contribute to continuous improvement of our proposals, pitch decks, and client processes.

What you'll bring

Essentials

• 2+ years in client success, account management, or client-facing sales — ideally in marketing, media, or an agency environment.
• Solid understanding of marketing fundamentals: digital marketing, lead funnels, branding, and growth strategy.
• Exceptional communication skills — written, verbal, and presentation — with the confidence to influence and negotiate.
• A proven track record of building client relationships that drive long-term retention and growth.
• A self-starter who can manage their own portfolio and workload with minimal supervision.
• Access to a reliable vehicle for occasional client visits across Brisbane.

Nice to Have

• Experience in a marketing or creative agency.
• Familiarity with CRM tools (Go High Level) and pipeline management.
• Ability to grow accounts while managing day-to-day delivery.
• Comfort with performance marketing metrics (CPL, ROAS, conversion rates) for informed client conversations.

The details

• Type: Part-Time, 3 days/week (8 hrs/day), with a structured pathway to Full-Time
• Work arrangement: Hybrid — 2 days in our Brisbane office, 1 day remote
• Salary (part-time): AUD $50,000–$60,000 pro-rata (based on a 3-day week), or $30–$35/hour
• Salary (full-time): AUD $80,000–$90,000 + performance incentives
• Progression: Transition to full-time on achieving agreed retention and revenue targets
• Travel: Occasional client site visits (own vehicle or reliable car access required)

Why Join BM Marketing

• Join an agency that's already established in Sydney and Melbourne — you get the upside of a founding Brisbane role with the stability of a proven business behind you.
• A clear, transparent pathway from part-time to a well-compensated full-time role — based on performance, not time served.
• The chance to shape how we grow in the Brisbane market from day one.
• A passionate, collaborative team that genuinely celebrates wins.
• A flexible hybrid arrangement that supports your life from day one.
• Ongoing professional development, industry events, and learning opportunities.