Customer Success Manager

Ready to lead customer success initiatives and make every workplace a great place to work for all?

Great Place To Work® ANZ is seeking a Customer Success Manager with proven leadership capabilities to join our mission-driven team in Sydney! If you're a natural leader who excels at driving teams, influencing stakeholders, and delivering exceptional customer outcomes, this role is for you.

What You'll Do:

• Drive Customer Excellence: Own a portfolio of high-value accounts, ensuring exceptional customer experiences and measurable success outcomes
• Maximize Customer Value: Lead product adoption initiatives, monitor customer health metrics, and identify expansion opportunities that drive mutual growth
• Build Strategic Relationships: Serve as a trusted advisor to key decision-makers, understanding their business goals and aligning our solutions to deliver maximum impact
• Lead Retention & Growth: Develop and execute account plans, support contract renewals, and collaborate with sales teams on upselling opportunities
• Champion Customer Voice: Advocate for customer needs internally, resolve complex issues, and drive continuous improvement across our organization

What You Bring:

• Experience That Matters: 3-5 years in Customer Success with a proven track record of achieving KPIs and driving customer retention
• Results-Driven Leadership: Demonstrated ability to lead initiatives, influence stakeholders, and deliver measurable outcomes that impact business growth
• Strategic Thinking: Strong analytical skills with experience in customer health monitoring, account planning, and expansion strategy development
• Relationship Building: Exceptional communication and stakeholder management skills with a customer-centric mindset
• Project Management Excellence: Proven ability to manage multiple complex projects simultaneously while maintaining high standards of delivery

Why Join Our Team:

• Purpose-Driven Mission: Help organisations worldwide create better workplace cultures and employee experiences
• Growth Opportunities: Be part of a rapidly expanding global organisation with opportunities for career advancement
• Hybrid Flexibility: Enjoy the benefits of hybrid working in our Sydney office
• Competitive Package: Attractive salary, benefits, and performance-based incentives
• Collaborative Culture: Work with a passionate team guided by our values: Smart Moves, One Team, and You Matter

Technical Requirements:

• Bachelor's degree or equivalent experience
• Proficiency in CRM platforms and data analysis tools
• Experience with customer success metrics and KPI management
• Strong communication skills

Success Metrics You'll Own:

• Customer satisfaction scores (target: 8.5/10+)
• Customer retention and expansion rates
• Product adoption and utilisation metrics
• Revenue growth within existing accounts

Ready to shape the future of workplace culture?

Join us in creating workplaces where everyone thrives! We're looking for someone who embodies our values and is excited to make a meaningful impact on organisations acrossANZ.