Customer Success Manager

About Us

Supy is transforming the restaurant industry with a data-driven inventory management platform. Our solution enables multi-location restaurant groups to cut costs, reduce waste, and maximize profitability through real-time data, actionable insights, and time-saving automation. Join us in redefining restaurant operations through innovative technology and seamless customer experiences.

Role Overview

As a Customer Success Manager at Supy, you will be the key point of contact for our customers across the Australian market, owning the full post-sale lifecycle from onboarding to long-term growth. Your mission will be to ensure restaurant groups successfully adopt Supy and achieve measurable operational and financial impact.This is a unique opportunity to shape how customer success is delivered in the region, with strong ownership and visibility in a fast-growing SaaS company.

Key Responsibilities

Customer Onboarding & Adoption

• Guide restaurants through smooth onboarding, ensuring seamless integration and adoption of Supy’s solutions
• Train and support restaurant teams on platform features aligned with their operations
• Drive engagement across core modules including inventory, procurement, and cost control

Account Management & Growth

• Build and nurture long-term relationships with stakeholders across restaurant teams
• Act as a trusted advisor, providing insights to optimize operations and performance
• Identify opportunities for account expansion and support renewal processes

Customer Success & Retention

• Monitor account health, proactively identifying risks and ensuring high customer satisfaction
• Resolve issues promptly in line with SLA commitments
• Deliver tailored solutions by collaborating closely with internal teams

Insights & Collaboration

• Track and analyze KPIs, preparing reports that demonstrate value and ROI
• Relay customer feedback to product and internal teams to support continuous improvement
• Contribute to overall business growth through customer success outcomes

Qualifications

• 3–5+ years of experience in customer success or account management within B2B SaaS, hospitality tech, or POS/restaurant tech
• Strong understanding of restaurant operations, procurement, and cost management
• Ability to manage multiple customer accounts effectively
• Analytical mindset with the ability to use data to drive decisions and insights
• Familiarity with CRM and customer success tools (e.g., Salesforce, HubSpot, Gainsight)
• Strong customer-centric mindset with a passion for helping clients succeed
• Full professional proficiency in German and English, both written and verbal

Preferred Attributes

• Bachelor’s degree in business, hospitality management, or a related field
• Previous experience as a cost controller in restaurants
• Experience in the F&B, hospitality, or restaurant tech space
• Basic understanding of SaaS platforms and APIs
• Excited to be part of a market launch and build something from the ground up