Customer Success Manager

About the job

Hey there, we're Trendspek.

Critical infrastructure runs the world. The ports that move cargo. The refineries that power cities. The bridges that connect communities. For decades, the engineers keeping all of it safe have worked off ropes, clipboards, and reports buried in filing cabinets.

That's the problem we solved.

Trendspek creates digital twins of the world's most critical infrastructure assets. Engineers log in from anywhere and inspect, measure, mark up, and plan in full 3D - on structures you'd normally need a harness and hard hat to get near. 

Our customers are household names in energy, ports, and infrastructure. The assets in our platform are ones you've driven past, flown over, or read about on the news.

We've built something genuinely new. And we're just getting started.

V3 shipped. Strong funding in. We are now looking for a Customer Success Manager to join the Customer Success team to own a portfolio of strategic enterprise accounts across these critical infrastructures.

That's why we're here.

What you'll own

• Stage progression and account health - Use our customer health and maturity model to identify the highest-value next stage for each account and drive the work to fill it and early stage churn signals.
• Onboarding and value delivery - Leverage our playbooks for training and enabling customer accounts both local and global to drive stakeholder value to bring engineering teams, operational maintenance and capital works teams together.
• Expansion and commercial handoffs - Explore and identify expansion signals for new assets, new user groups, to handover to sales based on the value proof story through their lifecycle.
• Stakeholder management - build, maintain and influence a range of senior stakeholders to advocate for Trendspek. 
  

What we're looking for

• 3 to 5 years in customer success, account management, or a customer-facing delivery role, ideally in enterprise SaaS, infrastructure technology.
• You have a track record of driving measurable outcomes for customers, not just maintaining satisfaction. This role requires driving discovery and exploration with your advocates.  
• You’re sharp enough to follow an engineering conversation. Structured enough to know how that translates into Trendspek, you don’t have to be an engineer to do that.
• Comfortable navigating multi-stakeholder enterprise accounts.
• You are commercially aware, understand renewal risk, expansion signals, and how to frame a value story to re-iterate value in every conversation.

Nice to have (but not essential)

• Experience working with asset-intensive clients: ports, transport authorities, infrastructure contractors, or engineering firms

Why join us?

🌍 Do work that matters. Ports, refineries, bridges, energy facilities. Engineers used to risk their lives inspecting these assets. Influence customer teams that changed that.

🚀Work with a brilliant team in Sydney and the Philippines, hybrid working model. You'll be joining at a stage where the framework exists but the role is still yours to shape. Small enough that your ideas land fast, established enough that you're not building from nothing.

🌱 Your growth is our growth. With three industry verticals and a maturity model that's still maturing, there's a long runway to grow from CSM into a more senior CS leadership track.

Apply now! For any queries, contact sue.sivamraja@trendspek.com

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