Customer Success Manager

Company Description

Intelegencia has been a trusted partner to global clients, including Fortune 1000 companies, since 2009. Specializing in Digital Transformation, Customer Care, E-commerce, Software Services, Analytics, and Cloud Engineering, Intelegencia supports over 100 clients across North America, Europe, the Middle East, and APAC. With offices in the U.S., Europe, India, and the Philippines, the company offers a globally scalable delivery model blending onshore and offshore capabilities to drive efficiency and operational excellence. Recognized by Deloitte as one of India’s Fast 50 Technology companies and Asia’s Fast 500 Technology companies, Intelegencia is committed to leveraging technical expertise for client success.

Job Type: Full-time

Total Experience: 4+ years

Relevant Experience: 3+ years in Account Management, Customer Success, or Client Engagement

Reports To: VP – Client Success / Regional Leadership

About the Role:

We are seeking a dynamic and proactive Account Manager to support and grow our client relationships across Australia. The ideal candidate will have experience managing enterprise or mid-market clients across multiple service lines, such as technology services, customer experience, or BPO.

The Account Manager will act as the primary point of contact for assigned clients, ensuring exceptional service delivery, retention, and account growth. You will collaborate with cross-functional teams to ensure client expectations are met while identifying strategic opportunities for expansion.

Key Responsibilities:

·      Manage the full client lifecycle—from onboarding to growth and renewal—for assigned accounts in the Australian region.

·      Serve as a trusted advisor and single point of contact for client escalations, inquiries, and strategic discussions.

·      Build and maintain strong, long-lasting client relationships through regular check-ins, strategic reviews, and ongoing communication.

·      Collaborate with internal stakeholders to ensure seamless service delivery.

·      Identify opportunities to expand service offerings across organization’s portfolio.

Must-Have Skills & Experience:

• 3–6 years of experience in Customer Success, Client Engagement, or Account Management roles.
• At least 3 years working with or managing managing enterprise or mid-market clients across multiple service lines, such as technology services, customer experience, or BPO (preferably in mid-sized setups).

·      Strong relationship management skills with a track record of improving client satisfaction and retention.

·      Ability to understand client business models and recommend relevant solutions.

·      Exceptional communication, presentation, and stakeholder-management skills.

·      Analytical mindset with the ability to interpret client data and drive actionable insights.

·      Highly organized, proactive, and able to juggle multiple priorities.

Why Join Us?

·      Join a customer-obsessed culture that values innovation, ownership, and impact.

·      Collaborate with a high-performing global team.

·      Work with diverse clients across Australia.

·      Competitive compensation, benefits, and significant growth opportunities.