Customer Success Manager

🚀 Most “Customer Success” roles are about maintenance.

This isn’t one of them.

We’re looking for a commercially sharp, revenue-driven operator who thrives on the chase and knows how to turn wins into long-term growth. If you love building pipeline, closing deals, and then expanding accounts—you’ll feel right at home here.

What you’ll own

1. Business Development (Building Rapport)

• Identify, engage, and close new customers and strategic partners
• Build and manage a high-quality pipeline (inbound + outbound)
• Lead demos, proposals, and commercial negotiations end-to-end
• Develop partnerships with key industry players to expand reach
• Work with marketing to sharpen lead gen and conversion

2. Customer Success (The Expansion)

• Own onboarding and activation—drive fast time-to-value
• Build strong, lasting relationships with key stakeholders
• Increase product adoption, usage, and engagement
• Proactively manage accounts to reduce churn and grow revenue
• Be the voice of the customer—feed insights into product and strategy

What you bring

• 2+ years in SaaS sales, business development, or customer success
• A strong commercial mindset with real revenue ownership
• Proven ability to manage the full customer lifecycle
• Excellent communication—you can sell, influence, and build trust
• Comfortable in a fast-paced, scale-up environment
• Data-driven—you manage pipeline and performance with numbers, not guesswork

Why this role is different

• You’re not boxed into “sales” or “CS”—you own the full revenue journey
• Real autonomy and impact in a scaling business
• High visibility—your results directly shape growth

If you’re someone who gets a kick out of closing deals and growing them into something bigger—this is your role!