Customer Success Manager

Job Description:

- MUST be a citizen to apply.

Why join DXC Technology? 

 
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com

At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology. 

What you will be doing 

Accountable for end-to-end client success for an Australian Defence account, spanning CES and GIS services. Owns delivery governance, client satisfaction, renewal readiness, commercial outcomes, and value realisation, while operating within Australian Government/Defence security and assurance requirements.

 What will keep you busy 

• Single point of accountability for the client across CES and GIS; leads integrated governance (service reviews, QBRs, executive forums).
• Owns day-to-day delivery performance and contractual obligations across multi-tower services; drives risk, issue, and escalation management.
• Maintains accurate financial governance (cost control, margin awareness, forecasting) and supports renewal/retention execution.
• Identifies and progresses value-led expansion opportunities across offerings in partnership with Markets, Offerings, and Sales.
• Orchestrates delivery teams, architects, security, PMO, and partners across offerings to ensure consistent outcomes.
• Working knowledge of Defence-aligned security obligations, including Defence Industry Security Program (DISP) expectations across governance, personnel, physical, and information/cyber security.
• Understands Australian Government protective security concepts (e.g., risk-based protective security, security planning, incident management, third-party risk management).
• Understands cyber security control frameworks used in government contexts (ASD ISM, Essential Eight maturity model) and how they translate into delivery and governance expectations.
• Able to operate within accredited/assessed environments (e.g., IRAP-assessed systems and services) and support evidence-based assurance and audit readiness (without acting as the assessor).
• Security-first operating discipline: information handling, least-privilege/need-to-know mindset, controlled communications, and rigorous change management.
• Strong incident and crisis leadership: coordinates cyber/service incidents, ensures timely stakeholder comms, and drives corrective actions and continuous improvement.
• Supplier and subcontractor governance: ensures third parties align to security and contractual obligations and supports due diligence and ongoing monitoring.
• Location and stakeholder accessibility: capable of supporting Defence governance rhythms; local presence in Canberra is beneficial for stakeholder engagement.

The skills you will bring 

• Must be a citizen to apply as we will need to apply for an NV 1 clearance
• 7+ years in client-facing account leadership, delivery management, or customer success within IT services/managed services/consulting.
• Experience delivering into Australian Government or regulated environments; Defence experience strongly preferred.
• Comfort operating with security requirements that may include personnel suitability and clearance processes, secure facilities, and controlled information handling.
• Certifications beneficial: ITIL, PMP/PRINCE2, Agile/SAFe; security awareness training/credentials are advantageous.
• Proven management of complex enterprise accounts with multi-tower delivery and high governance/assurance requirements.
• Executive-level communication and influence; can lead difficult conversations with senior Defence and DXC stakeholders.
• Commercial acumen (renewals, margin drivers, forecasting) and ability to translate delivery performance into value and risk narratives.
• Ability to orchestrate cross-functional teams without direct authority; drives a consistent governance model across offerings.
• Client satisfaction and advocacy (VoC/NPS or equivalent Defence stakeholder measures).
• Delivery performance and risk posture across CES and GIS services (SLA/KPI attainment, issue recurrence reduction).
• Renewal readiness and retention outcomes across in-scope services.
• Financial performance (cost control, margin contribution) and forecast accuracy.
• Progressed cross-offering growth pipeline grounded in value and stakeholder priorities.

Your working environment  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. 

Our culture and benefits 

 DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC 

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include; 
 

• Extensive resources to support your onboarding and continual development including DXC University 
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC 
• More time to do the things you love with flexible leave options, including purchased leave 
• Take time to give back with charitable and emergency services volunteer days 
• Well-being matters to us and our Employee Assistance Program is there to support you and your family 
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts 

We are an Equal Opportunity Employer  

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.  

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.  

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.