Customer Success Manager
DappleCRMJoin DappleOS – Helping Clinics Thrive
At DappleOS, we're transforming how clinics grow, stay compliant, and deliver exceptional care.
As Australia's leading healthcare SaaS platform, DappleOS empowers registered healthcare professionals to work smarter, not harder - so they can focus on what matters most: better patient outcomes.
Our next-generation, compliance-first operating system brings clinical, operational, and business management into a single, intelligent platform that's redefining how clinics scale.
We’re an early-stage, fast-growing healthcare technology company led by experienced healthcare and tech founders. As we continue to scale, we’re looking for a Customer Success Manager who loves building relationships, solving real problems, and helping clinics succeed.
Role Overview
DappleOS is looking for a proactive and customer-centric Customer Success Manager to help our customers achieve meaningful outcomes using our platform.
In this role, you will act as a trusted partner to DappleOS customers: deeply understanding their goals, workflows, and challenges, and ensuring they receive maximum value from our products. You will be responsible for driving adoption, satisfaction, and long-term retention while serving as the voice of the customer internally.
The ideal candidate is analytical, relationship-driven, and passionate about delivering exceptional customer experiences in a fast-moving, collaborative environment.
What You’ll Be Responsible For
Clinic Onboarding & Support
Act as the primary point of contact for clinic onboarding, go-live, and post-migration support.
Guide clinics through setup, training, and early usage to ensure a smooth and confident start.
Provide Level 1 & 2 product support via email, phone, and live chat.
Guide customers through change management, best practices, and platform optimisation
Ongoing Customer Success & Adoption
Build strong, trusted relationships with clinic owners and teams.
Conduct regular check-ins to understand goals, challenges, and progress.
Proactively monitor customer health, engagement, and adoption.
Help clinics get the most value from DappleOS by recommending best practices and workflows.
Identify opportunities for product adoption, expansion, or upsell - and collaborate with internal teams to support these.
Advocacy & Continuous Improvement
Capture customer feedback and insights to inform product and process improvements.
Act as the voice of the customer internally, working closely with Product, Engineering, and Sales.
Maintain accurate and up-to-date customer records, notes, and health indicators in CRM and project tools.
Contribute to the development of onboarding resources, playbooks, and support processes as we scale.
What You’ll Bring
Experience in Customer Success, onboarding, customer support, or account management (healthcare or SaaS experience highly regarded).
Strong relationship management skills with proven ability to build trust and rapport.
Excellent communication and presentation skills, being able to explain complex concepts simply and clearly.
High emotional intelligence (EQ) and a genuine desire to help customers succeed.
Proactive problem solver who can balance client advocacy with company priorities.
Comfort using CRM systems and support tools (or the ability to learn quickly).
Bonus points if you have:
Experience working with healthcare, cosmetic, or aesthetic clinics.
Exposure to SaaS platforms, onboarding, or migrations.
Experience contributing to customer success metrics, reporting, or playbooks.
Why You’ll Love Working at DappleOS
Competitive salary package.
High autonomy and trust - no micromanagement.
Direct collaboration with founders and leadership.
Real influence over how Customer Success is built and scaled.
Mission-driven work that genuinely improves how clinics operate and care for patients.
Clear opportunities for growth as DappleOS expands.
How to Apply
Send your CV and a cover letter telling us why this role excites you.
Please note: We do not work with recruiters - direct applicants only.