Customer Success Manager

Customer Success Manager, Onboarding & Implementation - Help Builders Win Faster

Australia & New Zealand (Hybrid/Remote Flex) | Customer Experience Team | Real Customers, Real Outcomes

Want to do work that actually matters?
At Buildxact, we help builders and trades run smarter businesses with less admin, less chaos, and more profit. We’re looking for a high-impact Customer Success Manager to own the journey from signed customer to successful customer - leading onboarding, driving adoption, and helping builders get value fast.

Why You’ll Love It Here:

Real Impact, Fast – You’ll help real businesses save time, win jobs, and grow

Own Outcomes – This isn’t ticket support. You’ll own onboarding success, activation, and customer momentum

Modern Tools – AI-assisted workflows, smart data signals, scalable systems, and a team that embraces better ways to work

Tight Team Energy – No ego, no fluff, just smart people building something great together

Growth Opportunity – Shape how Customer Success evolves as we scale globally

What You’ll Be Doing:

• Own end-to-end onboarding and implementation for new customers across ANZ
• Guide customers from kickoff to first value as quickly and smoothly as possible
• Build success plans, milestones, and go-live roadmaps based on each customer’s goals
• Run discovery conversations to uncover blockers, risks, and adoption gaps early
• Use usage data, health signals, and customer behaviour to drive proactive outreach
• Coach builders on best-practice workflows that improve their real-world business results
• Lead value conversations that connect Buildxact to ROI, efficiency, and growth
• Partner with Sales, Product, Support, and Ops for clean handoffs and smooth execution
• Spot churn risk early and run save plays before issues become exits
• Improve the machine: playbooks, templates, systems, processes, and smarter ways to scale

You’ll Thrive If You Have:

• 3+ years in Customer Success, Onboarding, Implementation, Account Management, or a similar customer-facing SaaS role
• A track record of owning measurable outcomes like activation, retention, Time to First Value, or onboarding NPS
• Strong discovery skills - you ask sharp questions and get to the real need fast
• Confidence working with data and customer signals to prioritise where to focus
• Experience using AI tools, automation, or modern CS tech to scale your impact
• Excellent communication skills with the ability to speak both product and business value
• Strong cross-functional instincts and the ability to keep momentum moving internally
• A systems mindset - you’d rather build repeatable playbooks than solve the same problem twice
• Bonus points if you’ve worked with builders, trades, SMB customers, or construction software

The Buildxact Way:

We build like the customers we serve: practical, fast-moving, and built to last. Our values are:

It’s yours to nail
Customer success is our success
Do what’s right
Keep it simple