Customer Success Manager

Customer Success Manager — Cashu Group Remote (Australia or North America) | Full-Time | $75,000 – $100,000

About Cashu Group

Cashu Group is a fast-growing investor relations and financial marketing company working with publicly listed companies across North America and Australia. We run data-driven campaigns that connect listed companies with retail and institutional investors - and we take the results seriously.

We're a lean, high-performance team. Everyone here does meaningful work, and you'll be no exception.

The Role

We're looking for a Customer Success Manager to own the client experience for our VIP campaign clients. You'll be the face of Cashu to some of our most important relationships - keeping them informed, confident, and getting maximum value from their campaigns.

This isn't a hand-holding role. It's a strategic one. You'll need to understand what we're delivering, translate the numbers into a story clients actually care about, and proactively manage relationships before issues arise.

What You'll Be Doing

• Managing ongoing relationships with a portfolio of VIP clients (primarily North American and Australian Listed Companies)
• Preparing and presenting detailed campaign reports — reach, engagement, stock sentiment, ROAS, and other key metrics
• Documenting campaign results clearly and accurately, building a paper trail that clients can take to their boards
• Acting as the internal advocate for your clients — coordinating with the campaign and content teams to keep delivery on track
• Identifying upsell and renewal opportunities through strong relationship management
• Keeping HubSpot (our CRM) up to date with notes, activity, and next steps

What We're Looking For

• Proven experience in a client-facing role — account management, customer success, or similar
• Comfortable with financial terminology — you don't need to be a fund manager, but you need to understand concepts like market cap, ROAS, trading volume, and investor sentiment without needing them explained
• Exceptional written and verbal communication — your reports and emails reflect on us
• Detail-oriented and rigorous with documentation — if it isn't written down, it didn't happen
• Self-directed and comfortable working fully remotely
• Experience in financial services, investor relations, marketing, or a listed-company environment is a strong advantage

What We Offer

• $75,000 – $100,000 AUD base salary, depending on experience
• Fully remote — work from anywhere in Australia or North America
• A high-growth environment where your work is visible and valued
• A genuinely interesting client base — you'll be across live campaigns for real ASX-listed companies

To Apply

Send your CV and a short cover note to nathan@cashugroup.com In your cover note, tell us about one client relationship or campaign result you're particularly proud of — and why.