Customer Success Manager

Saphyroo makes fleet and transport telematics for operators across Australia, the UK and Saudi Arabia: Drive360 for driver behaviour, Vision360 for the cameras, Route360 for routing. We are growing the Customer Success team because we now have more customers than we can look after well, and keeping them is the job that pays for everything else.

You look after a book of small and mid-size fleets, the kind running 5 to 50 vehicles, from the day they sign. You get them live, teach them to use their data, keep them healthy and help them renew. You start alongside a senior CSM and take on more accounts as you show you can hold the bar. This is a relationship role measured on whether your customers stay and use the product, not a support queue measured on tickets closed.

We are a startup, so the edges of the job move. Some weeks you will step into whatever the customer success team is carrying: onboarding a new fleet, helping with a camera rollout or chasing a product fix to the finish. If you want a narrow lane, this is not the role.

• Onboard new fleets from signed contract to working dashboard: devices reporting, drivers loaded and the first safety report in their inbox inside the first month.
• Run regular check-in calls and quarterly reviews. Come with the numbers, show them where they are losing fuel or risking a failed audit, and leave them with one clear action.
• Watch the health of your accounts. Catch the fleet that stopped logging in three weeks ago before it turns into a lost renewal.
• Answer the day-to-day questions, and hand the technical ones to engineering with enough detail that they can fix it without a second call.
• Support renewals, and flag the accounts ready for more cameras, more vehicles or Route360 when you see the opening.
• Keep your CRM clean. Every account, contact and next step is current, so the renewal forecast is real.
• Carry the voice of the customer back to product and engineering, with the specifics that make the feedback usable.

• One to two years in a customer-facing role: customer success, account management, support, sales or similar. A sharp recent graduate who can show they handle people and pressure also works.
• Clear, plain writing and speaking. Most of this job happens over email and on calls, and you will draft a lot of it.
• Organised and on top of detail, able to juggle thirty-odd accounts without letting one slip.
• Comfortable with numbers and a dashboard. You can read a fleet's data and find the one thing worth saying about it.
• Quick to learn new software and confident in spreadsheets. You will work in our own console every day, so you need to pick up a new system fast.
• Calm and clear with customers who are busy and not always in a good mood.

• Experience in fleet, transport, logistics or telematics, or with any product that pairs hardware and software.
• Any onboarding, customer support or technical support experience at a software company.
• You already use AI tools in your work, to draft emails, summarise calls or pull a report together.

The Saphyroo platform and console, which you will come to know better than anyone. Spreadsheets for the numbers, GitLab for tracking the work. And the same AI tools the rest of the company runs on, for drafting, summaries and reports. We teach you the platform and the telematics. You bring the instinct for people.

Send your CV to talent@saphyroo.com with a few lines on a customer you kept who was halfway out the door, or a difficult account you turned around, and what you actually did. No cover letter. If the story is real and well told, you will hear from us fast.