Customer Success Manager

About Us

Driven by a deep belief that every student deserves a great education, we’re a purpose-led SaaS company that empowers schools with the tools to improve teaching and learning and enhance wellbeing. Our platform turns data into real progress - supporting teachers to grow, helping leaders to lead, and giving students a stronger agency in their education & wellbeing. As a Customer Success Manager, your work will directly contribute to better outcomes for teachers and students across Australia. Every call you make and every customer you support and grow helps drive meaningful change where it matters most - in schools and communities.

The Opportunity

This is a Customer Success role with real purpose. Working from home, you’ll connect with school leaders nationwide via phone and virtual meetings - building trust, identifying needs, and helping them get the most out of our proven platform that helps schools thrive. You’ll be supported by a values-led team, focused on creating strong relationships and retaining and growing customers. No background in education? No problem. If you have confidence in B2B SaaS, and the hunger and drive to succeed, this is your opportunity to build a career that matters.

The success in this role is measured by the level of product engagement and the retention rate of your customer portfolio.

About You

You’ll thrive in this role if you: 

• are a proven top performer in B2B SaaS Customer Success
• love building customer relationships - calling someone doesn’t scare you
• know how to speak the language of school leaders
• can make things happen - not afraid to get your hands dirty
• love finding ways to improve systems & processes 
• are data-savvy 
• are motivated by results and energised by hitting targets
• can communicate with clarity, warmth, and professionalism
• can bounce back quickly from setbacks and keep moving forward
• thrive independently but value collaboration and shared goals
• believe in growth - for yourself, your team, and the educators you support

Step to the Front of the Class!

Ready to delve into something that truly matters? Click apply and show us why you're the right person to help schools grow, lead, and succeed.

Please note only shortlisted candidates will be contacted. The successful applicant will be required to undergo a Working With Children Check and National Police Check.