Customer Success Manager

Customer Success Manager – GRC-Tech | $110K - 120K base salary plus bonus| Sydney

Join a fast growing, product-led SaaS startup transforming how regulated businesses approach Governance, Risk & Compliance as a Customer Success Manager on a 9 month contract.

Reporting into the Chief Operating Officer, you will be responsible for:

• Owning the end-to-end customer lifecycle from onboarding through adoption, value realisation, renewal and expansion
• Managing a mixed SMB and Mid-Market portfolio of 35 customers
• Partnering with senior stakeholders including Risk, Compliance, CFOs and Ops leaders.
• Monitoring customer health and usage data to proactively address retention risks before they escalate.
• Championing customer success stories and supporting case studies, references and advocacy programs.

What you'll need:

• Must have experience in Customer Success or Account Management within a SaaS environment, with experience working with C-level suite.
• Must have experience in GRC, risk, compliance, or a regulated industry

What's on offer?

• 9 month contract with a potential to extend and a 4 day working week as an option.
• Join a high-growth SaaS business with strong product-market fit
• Work in a full end to end Customer Success role with a mixed portfolio of customers.
• Flexible hybrid working model.