Customer Success Manager

About the Role

As a Customer Success Manager and under the wing of an experienced Leader, you will be a go-to expert for our Agent Solutions product suite - Responsible for successful software implementations and customer retention of the product set, demonstrating the product functionality to customers, and managing customer relations during all phases of implementation (planning, setup and delivery) to ensure timely and high-standard outcomes.

You will support the customer owner to help clients get maximum value out of our tech solutions and further embed Domain as an essential partner to their business functions.

With Domain now part of the Costar Group, you'll be joining at a pivotal moment - where innovation, scale, and career pathways are accelerating. Sitting within a close-knit team, this is a unique opportunity to join a household name in Australia's property industry, work with a great deal of autonomy to make the role your own, and work towards career progression opportunities (be it Product, Sales Management or others).

What You'll Do:

• Lead new customers through onboarding - from setup to training - so they feel confident and get value fast.
• Build strong relationships as their go‑to contact, staying connected through check‑ins and proactive support.
• Keep an eye on customer health and usage, jumping in early to drive retention and renewal readiness.
• Work across product, support, and operations to solve issues and champion customer feedback.
• Spot opportunities for upsell or expanded adoption, teaming up with Sales when growth conversations arise.
• Support the full customer lifecycle and help refine our playbooks, processes, and success frameworks.

Ideally You'll Have:

ESSENTIALS:

• Strong Customer Success background working with digital / Saas platforms.
• Experience with product training & customer retention.
• Technical capability to present customer insights using sales data and dashboards.
• Comfortable being client-facing and presenting in client meetings.
• Valid Australian drivers license and own reliable vehicle (car allowance provided).

NICE TO HAVES:

• An understanding of the Real Estate and Proptech landscape.
• Familiarity with CRM system functions.

What's In It For You:

We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There's so many perks! Here's some of the favourites…

• Hybrid working policy
• Up to 20 weeks paid parental leave for primary carers.
• Wellbeing leave, and the opportunity to buy extra leave days.
• Leadership development programs, LinkedIn Learning and more.
• Regular social events including our famous Innovation Days and annual BBQ!

Equity, Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.

What's Next?

We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out - so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.