Customer Success Manager - ANZ
Ansarada
8 days ago
Full-time
On-site
Sydney, New South Wales, Australia
About The Job
We are committed to delivering exceptional customer experiences through a relationship-focused customer success strategy. At the core of everything we do is collaboration and teamwork, as we believe great outcomes are achieved when we work together.
We are seeking a passionate and dynamic individual based in Sydney, Australia to help expand our best-in-class product across APAC.
As the Customer Success Manager, you will take ownership of your customer segment while working as part of a close-knit team. Collaborating closely with sales, product and marketing, you’ll build strong, long-term client relationships across the region. You’ll be supported by a global Customer Success team across the UK, US, EU and ANZ to help you succeed in the role.
What’s the role about?
In this role, you will play a pivotal part in fostering strong customer relationships, driving business growth and ensuring customer success. As a trusted advisor, you will engage deeply with customers, understand their unique needs and provide tailored solutions that help them achieve their goals and realise their value.
You are passionate about delivering exceptional experiences, educating and training new users on the Ansarada platform to meet their specific business requirements. By offering timely value propositions and industry best practices, you will empower customers to navigate the evolving M&A landscape, helping them remain competitive and ahead of challenges.
Collaborating with cross-functional go-to-market (GTM) and product teams, you will align strategies, share valuable customer insights to shape product development and contribute to enhancing our offerings. You’ll also proactively identify upselling and cross-selling opportunities while staying informed about industry trends to provide customers with valuable guidance throughout their full deal and project lifecycles.
Some Of The Key Activities Of This Role Include
Lead customer meetings to understand business needs, pain points and stakeholders, translating insights into impactful solutions.
Onboard, guide and educate users to drive adoption and engagement on the Ansarada platform, working closely with GTM teams (Sales, Marketing, CSMs and Support).
Partner with Sales on pricing, negotiations and value articulation, demonstrating solutions and commercial benefits to customers in target markets.
Own growth and retention of a customer portfolio through strong relationship management, enablement and advocacy.
Act as the internal Voice of Customer, sharing feedback and success stories with Product and the broader business.
Build and maintain strong knowledge of capital transaction processes (M&A, Deals, Procure), competitive solutions, and effectively position Ansarada’s value proposition.
We would love to hear from you if you:
2+ years’ experience in Customer Success, Account Management or a similar role within the technology sector, with strong understanding of SaaS products and services.
Background in SaaS and/or professional services environments such as Financial Services, Investment Banking, Legal or Corporate Finance.
Demonstrated success in growing and expanding accounts through strategic, consultative customer planning across diverse segments.
Proven ability to build and maintain relationships at all organisational levels, from technical and junior stakeholders through to executive leadership.
Strong analytical, problem-solving and time management skills, with the ability to manage multiple priorities effectively.
Customer-centric mindset with a passion for delivering exceptional experiences and exceeding expectations.
Confident communicator with experience using CRM systems to drive effective customer relationship management.
Essential criteria
Based in Sydney, can travel as required.
Requires a minimum of 3 days per week in the Sydney office to support effective collaboration and in-person client meetings.
Who’s Ansarada?
We’re proud to be Great Place to Work certified! Also, to be recognised as one of Australia’s Best Places to Work for Women and of course in Technology! Come work with us and experience a workplace culture that values and supports all employees.
We’re the software the Pros in business use to protect and grow!
We’re a SaaS platform that companies, advisors and governments rely on for securely managing critical information, workflow and collaboration in high-stakes processes like deals, risk, compliance, board governance and procurement. We're the software relied upon by business pros in over 180 countries.
Our mission is to raise and protect every company's potential by engineering powerful but simple software that gives our customers confidence in every business decision. We only achieve this through our world-class teams who are based in the main hubs across Sydney, Ho Chi Minh, Chicago, Amsterdam and London.
We care about the customer, and we exist to nurture their business potential. We love solving BIG problems and creating SIMPLE solutions for them. We love the challenge and are looking for people who are courageous, passionate, curious and collaborative.
What’s in it for you?
We are a Great Place to Work certified company (for 15 years in a row!!) which means we have an awesome work culture and are committed to providing the best possible experience for our employees.
Join our Certified Maxwell Leadership Program, an allocated budget to buy books and time to read + many more opportunities to learn and grow.
State-of-the-art offices with barista coffee machine, gym, beer on tap, unlimited snacks, pool table and swings!
Subsidised health insurance and generous paid leave entitlements, including parental, birthday, community and anniversary leave.
Flexible work environment (hybrid model: 3 days in the office & 2 days remote), open-door policy and a casual environment.
Many other great compensation and employee benefits
Take a virtual tour of our office and meet the team:
https://team.ansarada.com/
Find out why we are a great place to work:
https://greatplacetowork.com.au/certified-companies/#certified-companies-list/view-company-details/648bd0c8e3d1d50028933043/
Check Out Our Candidate Newsletter
http://createsend.com/t/t-1C3484F7E12B51DB2540EF23F30FEDED
Hear From The Women Of Ansarada
https://www.youtube.com/watch?v=Vv2QPPxu57c
At Ansarada, we are dedicated to our purpose of being a force for growth and a greater force for good. For us, belonging means embracing and valuing everyone’s unique strengths, experiences, backgrounds, and perspectives. We are committed to fostering a workplace where everyone feels respected, celebrated, and empowered to be their true selves, enabling them to reach their full potential.
We are committed to delivering exceptional customer experiences through a relationship-focused customer success strategy. At the core of everything we do is collaboration and teamwork, as we believe great outcomes are achieved when we work together.
We are seeking a passionate and dynamic individual based in Sydney, Australia to help expand our best-in-class product across APAC.
As the Customer Success Manager, you will take ownership of your customer segment while working as part of a close-knit team. Collaborating closely with sales, product and marketing, you’ll build strong, long-term client relationships across the region. You’ll be supported by a global Customer Success team across the UK, US, EU and ANZ to help you succeed in the role.
What’s the role about?
In this role, you will play a pivotal part in fostering strong customer relationships, driving business growth and ensuring customer success. As a trusted advisor, you will engage deeply with customers, understand their unique needs and provide tailored solutions that help them achieve their goals and realise their value.
You are passionate about delivering exceptional experiences, educating and training new users on the Ansarada platform to meet their specific business requirements. By offering timely value propositions and industry best practices, you will empower customers to navigate the evolving M&A landscape, helping them remain competitive and ahead of challenges.
Collaborating with cross-functional go-to-market (GTM) and product teams, you will align strategies, share valuable customer insights to shape product development and contribute to enhancing our offerings. You’ll also proactively identify upselling and cross-selling opportunities while staying informed about industry trends to provide customers with valuable guidance throughout their full deal and project lifecycles.
Some Of The Key Activities Of This Role Include
Lead customer meetings to understand business needs, pain points and stakeholders, translating insights into impactful solutions.
Onboard, guide and educate users to drive adoption and engagement on the Ansarada platform, working closely with GTM teams (Sales, Marketing, CSMs and Support).
Partner with Sales on pricing, negotiations and value articulation, demonstrating solutions and commercial benefits to customers in target markets.
Own growth and retention of a customer portfolio through strong relationship management, enablement and advocacy.
Act as the internal Voice of Customer, sharing feedback and success stories with Product and the broader business.
Build and maintain strong knowledge of capital transaction processes (M&A, Deals, Procure), competitive solutions, and effectively position Ansarada’s value proposition.
We would love to hear from you if you:
2+ years’ experience in Customer Success, Account Management or a similar role within the technology sector, with strong understanding of SaaS products and services.
Background in SaaS and/or professional services environments such as Financial Services, Investment Banking, Legal or Corporate Finance.
Demonstrated success in growing and expanding accounts through strategic, consultative customer planning across diverse segments.
Proven ability to build and maintain relationships at all organisational levels, from technical and junior stakeholders through to executive leadership.
Strong analytical, problem-solving and time management skills, with the ability to manage multiple priorities effectively.
Customer-centric mindset with a passion for delivering exceptional experiences and exceeding expectations.
Confident communicator with experience using CRM systems to drive effective customer relationship management.
Essential criteria
Based in Sydney, can travel as required.
Requires a minimum of 3 days per week in the Sydney office to support effective collaboration and in-person client meetings.
Who’s Ansarada?
We’re proud to be Great Place to Work certified! Also, to be recognised as one of Australia’s Best Places to Work for Women and of course in Technology! Come work with us and experience a workplace culture that values and supports all employees.
We’re the software the Pros in business use to protect and grow!
We’re a SaaS platform that companies, advisors and governments rely on for securely managing critical information, workflow and collaboration in high-stakes processes like deals, risk, compliance, board governance and procurement. We're the software relied upon by business pros in over 180 countries.
Our mission is to raise and protect every company's potential by engineering powerful but simple software that gives our customers confidence in every business decision. We only achieve this through our world-class teams who are based in the main hubs across Sydney, Ho Chi Minh, Chicago, Amsterdam and London.
We care about the customer, and we exist to nurture their business potential. We love solving BIG problems and creating SIMPLE solutions for them. We love the challenge and are looking for people who are courageous, passionate, curious and collaborative.
What’s in it for you?
We are a Great Place to Work certified company (for 15 years in a row!!) which means we have an awesome work culture and are committed to providing the best possible experience for our employees.
Join our Certified Maxwell Leadership Program, an allocated budget to buy books and time to read + many more opportunities to learn and grow.
State-of-the-art offices with barista coffee machine, gym, beer on tap, unlimited snacks, pool table and swings!
Subsidised health insurance and generous paid leave entitlements, including parental, birthday, community and anniversary leave.
Flexible work environment (hybrid model: 3 days in the office & 2 days remote), open-door policy and a casual environment.
Many other great compensation and employee benefits
Take a virtual tour of our office and meet the team:
https://team.ansarada.com/
Find out why we are a great place to work:
https://greatplacetowork.com.au/certified-companies/#certified-companies-list/view-company-details/648bd0c8e3d1d50028933043/
Check Out Our Candidate Newsletter
http://createsend.com/t/t-1C3484F7E12B51DB2540EF23F30FEDED
Hear From The Women Of Ansarada
https://www.youtube.com/watch?v=Vv2QPPxu57c
At Ansarada, we are dedicated to our purpose of being a force for growth and a greater force for good. For us, belonging means embracing and valuing everyone’s unique strengths, experiences, backgrounds, and perspectives. We are committed to fostering a workplace where everyone feels respected, celebrated, and empowered to be their true selves, enabling them to reach their full potential.