Customer Success Manager

• Digital Solutions for Real Estate agency clients.
• Lead onboarding for new customers to ensure smooth implementation and product adoption.
• Hybrid working, attractive commission and career growth.

About the Role

As a Customer Success Manager and under the wing of an experienced Leader, you will be a go-to expert for our Agent Solutions product suite - Responsible for successful software implementations and customer retention of the product set, demonstrating the product functionality to customers, managing relationships through all phases of implementation (planning, setup and delivery), and partnering with Product teams to relay feedback for product improvements.

Sitting within a close-knit team, this is a unique opportunity to join a household name in Australia's property industry, work with a great deal of autonomy to make the role your own, and work towards career progression opportunities (be it Product, Sales Management or others) with the advantage of having worked cross-functionally with many other teams in Domain.

Why Join Us:

We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There's so many perks! Here's some of the favourites…

• Hybrid working policy.
• Up to 20 weeks paid parental leave for primary carers.
• Wellbeing Leave.
• Novated leasing through Autopia.
• Leadership development programs, LinkedIn Learning and more.
• Regular social events including our famous Innovation Days and annual BBQ!

In a typical day, you can expect to:

• Lead new customers through onboarding - from setup to training - so they feel confident and get value fast.
• Build strong relationships as their go‑to contact, staying connected through check‑ins and proactive support.
• Keep an eye on customer health and usage, jumping in early to drive retention and renewal readiness.
• Work across product, support, and operations to solve issues and champion customer feedback.
• Spot opportunities for upsell or expanded adoption, teaming up with Sales when growth conversations arise.
• Support the full customer lifecycle and help refine our playbooks, processes, and success frameworks.

Our Ideal Person:

ESSENTIALS:

• Strong account management experience.
• A customer success background working in (or with) the Real Estate industry.
• Experience with product training & customer retention
• Comfortable being client-facing and presenting in client meetings.
• Valid Australian drivers license and own reliable vehicle (car allowance provided).

NICE TO HAVES:

• Tech / SaaS industry experience.
• Technical and/or training experience with Saas platforms.
• Familiarity with CRM system functions.

Company Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Domain:

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world's real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

What's Next?

We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.

Equity, Diversity and Inclusion at Domain

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.