Customer Success Manager, Company Registry (Perth)
Automic GroupAbout Us Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.
Today, over 1,400 ASX listed and unlisted companies trust Automic’s 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50% of IPOs and 70% of listed companies who have switched registries.
Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.
About the Role
As a Customer Success Manager, you'll be the trusted partner for a portfolio of company registry clients, delivering exceptional service while supporting their registry and governance needs. Working closely with internal teams, you'll build strong client relationships, drive successful outcomes, and contribute to continuous improvement within Australia's leading registry provider.
Responsibilities Include
- Manage and grow a portfolio of company registry clients.
- Deliver a proactive and high-quality client experience across all interactions.
- Build trusted relationships with key stakeholders and decision-makers.
- Support onboarding and implementation activities for new clients.
- Collaborate with internal teams to deliver seamless client outcomes.
- Provide guidance on registry and governance-related matters.
- Identify opportunities for service enhancements, renewals, and growth.
- Contribute to technology improvements and process optimisation initiatives.
- Manage client issues and escalations with professionalism and urgency.
- Act as the voice of the client within the business to support continuous improvement.
About You
We're looking for a commercially minded and client-focused professional who enjoys building long-term relationships and delivering exceptional service outcomes.
You'll Bring:
- 4+ years' experience in Customer Success, Account Management, Relationship Management, Registry Services, Financial Services, or a related professional services environment.
- Strong knowledge of the Corporations Act, ASX Listing Rules, and corporate governance frameworks.
- Experience managing a portfolio of clients and delivering excellent service outcomes.
- Strong stakeholder management and relationship-building capability.
- Excellent communication and influencing skills.
- A proactive and solutions-focused approach to problem solving.
- Strong organisational skills with the ability to manage competing priorities.
- Experience using CRM platforms and client management systems.
- Tertiary qualifications in Business, Finance, Law, or a related discipline will be highly regarded.
Why Join Automic?
You'll be part of a team where operational excellence, collaboration, and continuous improvement are genuinely valued. This is an opportunity to deepen your expertise, contribute to meaningful outcomes, and grow your career within a high-performing, purpose-led fintech environment.
Key Benefits Include:
- Hybrid working environment.
- High-growth, scale-up organisation.
- Professional career growth and development opportunities.
- Supportive and fast-paced team environment.
Apply now and join a business that's redefining investor administration through technology, service, and innovation.
Please note, applications will be reviewed as they are received, and interviews may commence prior to the closing date.