Customer Success Manager

• Join a values-driven organisation committed to innovation, continuous improvement, and exceptional customer outcomes
• Be at the forefront of a rapidly growing Customer Success function in the IT industry, with strong career development opportunities
• Work with leading technologies and help customers maximise the value of their investments

Join a high-performing, nationally distributed Customer Success team driving real outcomes for enterprise customers across Australia. You’ll step into a growing, high-impact function where you’ll own customer lifecycles, accelerate technology adoption (with a strong Cisco focus), and shape how we deliver value alongside a collaborative, well-connected team.

In this role you will:

• Lead onboarding for new customers, equipping them with tools and guiding them through the lifecycle framework
• Drive product adoption (primarily Cisco), aligning customer investments to measurable business outcomes
• Create and deliver Customer Success Plans to maximise ROI and accelerate value realisation
• Build strong relationships with customers, acting as their advocate and removing barriers to success
• Partner with sales and internal teams to align account strategies with customer success outcomes
• Run regular governance sessions (monthly/quarterly), including reporting on contracts, usage and performance
• Contribute to continuous improvement of customer success processes and programs

About You

• Proven experience in Customer Success, Account Management or similar (ideally in IT/technology)
• Strong communication skills (written and verbal), with the ability to engage stakeholders at all levels
• Collaborative and commercially minded, with strong negotiation and relationship management skills
• Comfortable working in ambiguity and adapting to evolving customer needs
• Highly organised, proactive and driven, with a strong work ethic and attention to detail
• Passion for delivering customer outcomes and improving customer experience

A flexible, growth-focused role where you can truly own customer outcomes, work with leading technology vendors, and be part of a collaborative team shaping the future of Customer Success—this is your opportunity.

Who is Data#3?

An ASX200-listed leading IT services provider, Data#3 delivers innovative technology solutions to businesses across Australia and Fiji. Headquartered in Brisbane with a 1,400-strong team and $3B in FY25 gross sales, we are as passionate about our people as our tech. Voted HRD's Employer of Choice for 11 years running and a 2026 Best Workplaces in Technology title.

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Data#3 will request as part of the recruitment process, reference checks, police checks and verification of your right to work in Australia.

Job Ref: SACA114075