Customer Success Manager

Sugarwork is building the infrastructure for intelligent organisations.

As part of the Decidr AI Industries (ASX: DAI) ecosystem, Sugarwork helps organisations capture operational knowledge, structure workflows, and unlock AI-driven execution at scale

.
We work at the intersection of knowledge capture, workflow intelligence, and AI-powered decision-making — helping businesses transform how work gets don

e.We’re growing our APAC presence and looking for a Customer Success Manager who can build trusted customer relationships, drive product adoption, and help customers realise measurable value from the Sugarwork platfor

m.
About the R

oleWe’re looking for a Customer Success Manager, APAC to own and grow relationships across our regional customer portfol

io.
You’ll act as the primary commercial and relationship lead for APAC customers — partnering closely with product, delivery, and commercial teams to ensure customers achieve strong outcomes, adopt the platform successfully, and continue growing with Sugarwork over t

ime.
This role is ideal for someone who combines commercial instincts with strong relationship management capability and enjoys operating in fast-moving, high-growth environm

ents.
In this role, you

• will:Own the end-to-end customer relationship across APAC accounts, serving as the primary point of contact for senior stakeh
• oldersDrive customer onboarding, product adoption, engagement, and long-term value reali
• sationProactively manage customer health, identifying risks and opportunities
• earlyLead renewal and expansion conversations aligned to customer priorities and business ou
• tcomesCollaborate with internal product and delivery experts to ensure successful project execution and customer ou
• tcomesFacilitate discovery and scoping conversations to better understand customer needs and opportu
• nitiesPresent updates, recommendations, and insights to customer stakeholders and executive
• teamsBuild scalable customer success processes and playbooks to support regional

growth
You’ll succeed

• if you:Have 3–5 years’ experience in Customer Success, Account Management, or a similar customer-facing Sa
• aS roleHave experience owning renewals, retention, or expansion conversations with cu
• stomersAre a strong relationship builder who can engage confidently with senior stake
• holdersCommunicate clearly and can simplify complex concepts into actionable o
• utcomesAre comfortable operating in ambiguity and solving problems proa
• ctivelyWork collaboratively across product, delivery, and commercia
• l teamsHave a customer-first mindset with strong commercial aw
• arenessAre excited by AI, workflow technology, and the future of intelligent organi

sations
Why Su

• garwork:Opportunity to work at the forefront of AI-native workflow and knowledge
• systemsExposure to a fast-scaling business within the Decidr AI Industries e
• cosystemHigh-impact role with autonomy, ownership, and direct customer i
• nfluenceCollaborative, high-performance culture focused on innovation and e
• xecutionOpportunity to shape customer success processes as the business scales acr

oss APAC

Apply NowIf the role looks interesting, we encourage you to apply. Our hiring process focuses on how you think, communicate, and solve problems — not just

your CV.
About Decidr AI Industries

(ASX: DAI)Sugarwork is part of Decidr AI Industries (ASX: DAI), an agentic transformation group building the infrastructure for organisations to become truly

AI-native.As part of DAI, you’ll work within a broader ecosystem that

• includes:Decidr.ai: DecidrOS, an agentic operating system connecting workflows, data, and decis
• ion-makingSugarwork: focused on capturing tacit knowledge and enabling AI-driven workflow in

telligenceTogether, these businesses operate at the intersection of knowledge capture, workflow automation, and AI-driven decisi

on-making.Backed by DAI, you’ll gain exposure beyond a single entity — working across a group combining the agility of scaling technology platforms with the structure and ambition of an ASX-listed company., not constraint. Ongoing conversations with your manager may build on this as the busines