Customer Success Manager, Email Security, Melbourne
Check Point Software
15 hours ago
Full-time
Hybrid (Melbourne, Victoria, Australia)
Australia
Why Join Us?
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
EOE M/F/Veterans/Disabled
As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.
Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.
Key Responsibilities
- Plan and execute our post-sale onboarding process, to move the Harmony Email Security platform to production and provide the initial training
- Assist and track customers with the ongoing deployment and usage of Harmony Email Security products and services
- Direct crisis and incident response, working with the account team, technical support, operations and engineering teams to ensure timely resolution, while communicating effectively with customers
- Develop, execute, and maintain customer support channels inclusive of email, chat, phone, text, social and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
- Collaborate with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business
- Develop and nurture relationships with key customer decision makers
- Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts (renewal)
- Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product road-map priorities; act as the internal customer advocate
- Experience with email authentication protocols like DMARC, DKIM, SPF, and similar technologies to ensure email integrity
- Understanding of email security solutions (e.g., Secure Email Gateways, SIEM integrations, Threat Intelligence)
- Strong technical presentation and communication skills, both verbal and written
- Demonstrated industry experience interacting with customers
- Technical background in messaging and Internet security principles
- Ability to work independently in a high-velocity environment
- Energetic, hard working, positive attitude, team player, flexible yet organized and consistent
- CISSP or other cyber security certification
- Degree in Computer Science, Electrical Engineering or equivalent
- Team player spirit!
- Believe in learning new things every day!
EOE M/F/Veterans/Disabled