Customer Success Manager - Payneham Memorial Swimming Centre
BluefitBlueFit is proud to be commencing an exciting new partnership with the City of Norwood, Payneham & St Peters to manage the iconic Payneham Memorial Swimming Centre and Norwood Swimming Centre.
Together, we’re embarking on a new chapter for one of Adelaide’s most loved community aquatic facilities, creating a welcoming, inclusive, and vibrant destination where people of all ages and abilities can be active, healthy and connected.
At the heart of this partnership is a shared commitment to helping children develop the confidence, skills and awareness to be safe in and around water. Every lesson delivered is an opportunity to build lifelong water safety skills, support healthier communities and give parents peace of mind knowing their children are learning in a safe, supportive and enjoyable environment.
As part of our foundation team, you'll have the unique opportunity to help establish the culture, programs and customer experience from day one, guided by BlueFit's proven operating systems and commitment to excellence.
About BlueFit
At BlueFit, we don’t just "run gyms and pools"—we Inspire Community Activity! We are a national leader in leisure management, overseeing 60+ facilities across Australia with a simple but bold mission: to build active, healthy, and connected local communities.
Joining us means leaving corporate stuffiness at the door. You’ll join an industry-leading, down-to-earth team that values quality, innovation, and genuine human connection.
The Opportunity
This is a unique, premium opportunity to step in as the inaugural Customer Success Manager at our brand-new, state-of-the-art Payneham Memorial Swimming Centre!
Reporting to the National Customer Success Manager, you will be the heartbeat of our customer and community experience. You will take full ownership of shaping guest journeys, launching local memberships, and building a world-class, customer-first culture from the ground up.
As the primary face of the facility, you’ll ensure every visitor, local family, lap swimmer, and swim school member feels welcomed, valued, and genuinely supported from the moment they walk through our doors.
About You
Customer & Community Champion: Highly people-focused, with a genuine passion for connecting with local families, resolving inquiries with warmth, and creating memorable community experiences.
Service Leader & Mentor: A strong track record of coaching, inspiring, and empowering front-of-house customer service teams to deliver top-tier, friendly service.
Systems & Admin Savvy: Excellent administrative and POS/CRM skills, staying calm, organised, and welcoming even when the reception desk is buzzing.
Industry Experience: Background in customer service management within leisure, fitness, aquatics, recreation, or premium hospitality environments.
Launch Ready & Flexible: Ready to embrace the energy of a major community facility launch, working a varied roster (including peak evenings and weekends) to support site success.
What’s In It for You?
At BlueFit, we offer:
Career: With 60+ sites nationwide, your growth doesn't stop here. We actively create pathways into regional and national leadership.
The Lifestyle Perk: Free Aquatic memberships for you and your family!
Professional Edge: Access to discounted qualifications, training, and leadership development through our internal RTO.
Qualifications & Toolkit
To hit the ground running at Payneham, you hold (or are ready to obtain):
Valid South Australian DHS Working with Children Check (WWCC).
Current Provide First Aid (HLTAID011).
Current Provide CPR (HLTAID009).
Our Commitment to Child Safety
At BlueFit, all children and young people have the right to be safe and feel safe. We are fiercely committed to supporting the safety, wellbeing, and empowerment of children across all our facilities.
As part of our recruitment process, all candidates will undergo thorough screening, including reference checks, Working with Children Checks, and relevant background checks.
How to Apply
Ready to lead the customer experience for the grand opening of Payneham Memorial Swimming Centre? Submit your application along with a brief cover letter answering the following two questions:
What is your knowledge and understanding of child safety and the protection of vulnerable people in a community recreation setting?
How will you actively demonstrate and champion a culture of child safety as Customer Success Manager within this role?
BlueFit is an inclusive, equal-opportunity employer. We strongly encourage applications from people of all genders, ages, abilities, sexual orientations, and cultural backgrounds, including Aboriginal and Torres Strait Islander heritage.