Customer Success Manager - Remote, NZ
Streem (Media Monitoring & Insights)
16 hours ago
Full-time
Hybrid (Wellington, Wellington, New Zealand)
New Zealand
🌟We’re Hiring: Customer Success Manager, NZ 🌟
As our business continues to grow, we’re on the hunt for a Customer Success Manager based in Wellington to join our New Zealand team who can create standout customer experiences and become the go-to expert for all things media monitoring and insights.
Who We Are
At Streem, we’re all about helping Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story.
As part of Streem’s Customer Success Management team, you’ll balance client support with team collaboration, helping customers navigate our platform, spotting opportunities to add value, and ensuring every interaction leaves them feeling confident and supported.
Ready to make a meaningful contribution and grow with us? We’d love to meet you!
A snapshot of what our Customer Success Managers get up to:
Benefits
Streem is built on a culture that’s media-passionate, energised, and strives for excellence. We’re a proactive crew that champions collaboration, life-long learning, and delivering the very best services to our clients. To support our amazing Streem team, here are some additional benefits you’ll enjoy:
đź’» Remote work setup
đź“š $3,000 annual upskilling allowance.
🏝️ Extra leave days (birthday leave, wellbeing days, volunteering leave + more).
đź’˛ $2,000 referral scheme
If the media industry excites you, and you thrive in a people-first environment, apply with us today!
At Streem, we believe that the quality of our services are strengthened by the diversity of the people behind them. As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.
As our business continues to grow, we’re on the hunt for a Customer Success Manager based in Wellington to join our New Zealand team who can create standout customer experiences and become the go-to expert for all things media monitoring and insights.
Who We Are
At Streem, we’re all about helping Australia and New Zealand’s most influential organisations stay ahead of the news cycle. Leading the charge in ANZ media intelligence, we offer live monitoring of print, digital, TV, radio, podcasts, and social platforms to make sure our clients stay ahead of every story.
As part of Streem’s Customer Success Management team, you’ll balance client support with team collaboration, helping customers navigate our platform, spotting opportunities to add value, and ensuring every interaction leaves them feeling confident and supported.
Ready to make a meaningful contribution and grow with us? We’d love to meet you!
A snapshot of what our Customer Success Managers get up to:
- Setting new clients up for success, from onboarding and search setups to customising their Streem accounts.
- Building and nurturing strong client relationships by serving as their trusted advisor and primary point of contact.
- Running training sessions to help users master the platform (both virtually and face-to-face).
- Gathering feedback and working with the team to cultivate real product improvements.
- Spotting opportunities to ✨WOW ✨clients, especially around big media events.
- Creating a range of reports, transcripts, and summaries that make media meaningful.
- Gathering client feedback and representing their needs in product development conversations.
- Collaborating across teams - Sales, Product, Curation, Customer Support - to deliver the best outcomes.
- Supporting your team, leading by example, and contributing to a positive, respectful workplace.
- 1–2 years in Customer Success, or a similar client-facing role.
- Top-notch communication and relationship-building skills.
- Is organised, energetic and has a keen eye for detail.
- Ability to manage competing priorities calmly and confidently.
- Strong problem-solving skills and an adaptable, can-do attitude.
- Permanent residency or citizenship in New Zealand.
- Experience in media, communications, or journalism.
- Familiarity with Boolean search, data/analytics tools, or CRM/project management platforms.
- A genuine interest in public affairs, media, news, and the NZ media landscape.
Benefits
Streem is built on a culture that’s media-passionate, energised, and strives for excellence. We’re a proactive crew that champions collaboration, life-long learning, and delivering the very best services to our clients. To support our amazing Streem team, here are some additional benefits you’ll enjoy:
đź’» Remote work setup
đź“š $3,000 annual upskilling allowance.
🏝️ Extra leave days (birthday leave, wellbeing days, volunteering leave + more).
đź’˛ $2,000 referral scheme
If the media industry excites you, and you thrive in a people-first environment, apply with us today!
At Streem, we believe that the quality of our services are strengthened by the diversity of the people behind them. As such, we’re committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued.