Customer Success / Partnerships Manager

Highlights

• 12‑month contract with a leading global technology client
• High‑profile role working at the cutting edge of payments and digital wallets
• No sales targets - this is a relationship and delivery role
• Strong, supportive, and experienced leadership team
• Hybrid working - 2 days work from home

Do you thrive on managing strategic partnerships, deepening customer relationships, and delivering mutual value?

The Company

Our Client is a global technology leader shaping the future of digital payments and mobile commerce. Known for a strong culture and an environment that encourages innovation, this organisation delivers world‑class platforms used at scale.

The role offers hands‑on exposure to high‑impact programs and is an opportunity to work on initiatives that will add real weight to your professional profile.

The Role

As a Customer Success / Partnerships Manager, you will manage a portfolio of active financial services partners, acting as the day‑to‑day relationship owner and trusted point of contact. Although the title may reference Business Development or Partnerships, this is not a sales role. Commercial strategy and deals are already in place - the focus is on execution, optimisation, partner enablement, and delivery of agreed outcomes. You will work closely with cross‑functional teams including business operations, product, marketing, legal, and technical program managers to support feature rollouts, partner onboarding, and ongoing optimisation of existing programs.

Typical Day

• Act as the day‑to‑day interface for financial services partners
• Manage partner understanding, enablement, and onboarding
• Conduct regular check‑ins on partner delivery progress and timelines
• Coordinate feature implementation and rollout requirements
• Work closely with cross‑functional internal teams including business operations, legal, product, marketing, and technical program managers
• Maintain strong stakeholder relationships across multiple teams
• Some domestic travel may be required

To be Successful

• 5-10 years' experience in Customer Success, Partnerships, Relationship Management, or BD execution roles
• Strong payments background (non‑negotiable), including:
• Fintech or payments organisations
• Card networks (Visa, Mastercard, Amex, etc.)
• Mobile payments, NFC, or digital wallets
• Experience managing enterprise or strategic partners
• Strong stakeholder management and cross‑functional collaboration skills
• Confident verbal and written communicator
• Analytical, process‑driven, and delivery‑focused

Why Akkodis

• Weekly pay
• No payroll processing fees
• Upskilling and training discounts
• Consultant networking and SME sessions
• Employee Assistance Program
• Dedicated account management support

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Sneha Singh on Sneha.singh@akkodisgroup.com OR +612802 83111

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"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"