Customer Success Representative

Company Description

Founded in 2012, eKitchens is a leading provider of high-quality kitchen solutions, serving customers across Australia. Operating through retail showrooms, online platforms, and trade services, we are committed to offering premium products with unmatched service and speed. Our mission is to create beautiful and functional living spaces, setting the industry standard for excellence. We value innovation, customer satisfaction, and attention to detail in everything we do.

Role Description

This is a full-time, on-site position located in Perth, WA, for the role of Customer Success Representative. The primary responsibilities include managing customer enquiries, delivering exceptional customer support, and fostering positive customer experiences throughout their journey. You will work closely with customers to address their needs, resolve any issues promptly, and ensure overall satisfaction with our products and services. Collaboration with various teams to enhance customer experience and streamline processes will also be part of the role.

Qualifications

• Proven skills in Customer Service, Customer Satisfaction, and delivering seamless Customer Experiences
• Strong Customer Support and Communication abilities to interact effectively with clients
• Ability to manage and resolve customer inquiries in an empathetic and professional manner
• Excellent interpersonal and organizational skills, with a focus on building long-term client relationships
• Experience in a similar customer-facing role is preferred, but not required
• Working knowledge of CRM tools and customer service platforms is considered an asset