Customer Success Specialist

Location: Perth

Hybrid Work Model

Your first step into tech — and it's a big one. You don't need a tech degree or years of experience. You need to be organised, switched-on, and someone who genuinely cares about getting things right. At Orro, you'll sit at the intersection of sales, customers, and operations, keeping requests moving and looking after clients. You'll be the kind of person who loses sleep over a slow response or a missed detail, because you know that every interaction shapes how a customer feels about us. It's a front-row seat to how one of Australia's leading tech companies operates.

This is your launchpad. Come build something with us!

About Orro

We’re an Australian success story, now close to 500 people strong, delivering secure, end-to-end digital solutions across cloud, collaboration, cyber security, data services and network infrastructure, all backed by over 20 years of experience. Trusted by some of Australia’s biggest brands, Orro leads the way in designing, building and operating digital infrastructure that delivers greater efficiency, agility, performance and resilience. Our solutions take the stress out of tech for more than 400 businesses and over 20 million Australians every single day.

Our mission? To create “future now” solutions making it faster, simpler and safer for people to access, store and share information, wherever they are and whoever they’re with. But more than that, we know that real impact comes from connecting people, not just machines. That’s why we take the time to understand our clients; how they work, what matters to them, and where they’re headed so we can deliver not just what they need today, but what they’ll need next.

With offices in Sydney, Melbourne, Canberra, Brisbane and Perth, and teams across New Zealand, the Philippines and the UK, Orro is known for delivering future-ready solutions, backed by deep expertise, genuine human insight and lasting partnerships.

About the Role

At Orro, we're on the lookout for a proactive and highly organised Customer Success Specialist to support our dynamic sales team. If you've got a keen eye for detail, a passion for delivering great customer experiences, and the drive to grow in a fast-paced tech environment, this could be the perfect role. You'll play a key part in keeping daily operations moving and running smoothly, supporting everything from quotes and proposals to CRM management and procurement coordination.

While this isn't a technical role, it offers a unique opportunity to gain real exposure to one of Australia's leading Managed Services Providers and to see first-hand how great customer outcomes are delivered.

Sales & Administrative Support

• Draft and format sales proposals using Microsoft Word templates
• Assist the pre-sales team with compiling and finalising customer quotes
• Source technical and pricing information online (including AI tools) to support proposal creation
• Obtain and incorporate third-party contractor quotes into sales proposals
• Manage quote requests and renewals for subscriptions and support agreements

Sales Operations & CRM

• Enter and maintain customer and sales data in our CRM platform
• Ensure sales documentation (quotes, POs, invoices) is accurate and complete
• Act as liaison between the sales, procurement, and finance teams to resolve discrepancies

Internal Coordination

• Support the procurement team with tasks like supplier system access and contact info validation
• Collaborate with project managers and finance to gather accurate billing inputs (service details, dates, phone numbers, etc.)
• Participate actively in team meetings and social events — being part of the team matters at Orro

About You

The Essentials

We're not hiring based on your industry background; we're hiring based on who you are. Whether you've worked a busy café, helped customers on a retail floor, or been the most organised person in any room you've walked into, that counts here. Here's what we're looking for:

• A natural with people; you communicate clearly, warmly, and professionally whether in person, on the phone, or over email
• Obsessed with the detail; nothing slips past you, and accuracy is something you take personal pride in
• Organised under pressure; you can juggle multiple priorities without dropping the ball
• Proactive by default; you spot what needs doing and get on with it, without waiting to be asked
• Comfortable in Microsoft Office, including Excel for basic data entry and reporting

Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear from you.

Why Orro?

At Orro, we’re proud to support our people and the people who matter most to them in meaningful and inclusive ways. From public holiday swaps that embrace family and cultural diversity, to generous parental and caregiver leave, flexible work options, and company-wide mentoring, we’re here to help you thrive at every stage of life. We also invest in the future through our Emerging Leaders Development Program, nurturing the next generation of talent from within.

On top of that, you’ll enjoy 3 days of paid volunteer leave each year, novated leasing, employee discounts, and full access to our wellbeing platform packed with expert fitness plans, nutrition tips, and tools to help you feel your best, inside and out.

*Note: The role is subject to state and federal police background checks.