Customer Success Specialist

• Digital / Saas Solutions for Real Estate agency clients.
• Deliver product demos / training for clients post onboarding.
• Hybrid working, team-based commission and multiple career pathways.

About the Role

As a Customer Success Specialist and reporting to an experienced Customer Success Leader, you will develop deep product mastery to become the primary specialist for our flagship platforms: the market-leading Real Time Agent and our bespoke real estate proposal tool, Engage. Maintaining pre and post-sale relationships, you will provide in-person and virtual product training to our Real Estate Agency customers to ensure the products are well integrated, and help to ensure that product roadmap features are aligned to customer needs and desires.

Sitting within a close-knit and long-standing team, this is a unique opportunity to work on exciting and ever-changing products in an environment of dynamic online collaboration that welcomes new ideas.

With such wide-reaching platforms, you will have wide visibility and career opportunities across the Domain ecosystem.

Why Join Us:

We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There's so many perks! Here's some of the favourites…

• Work from home flexibility - 2 days in the office per week.
• Up to 20 weeks paid parental leave for primary carers.
• Wellbeing Leave.
• Novated leasing through Autopia.
• Leadership development programs, LinkedIn Learning and more.
• Regular social events including our famous Innovation Days and annual BBQ!

In a typical day you can expect to:

• Provide product training to explain functionality and ensure that solutions are well-integrated into our client's businesses.
• Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands.
• Onboard new branches within our client businesses and ensure smooth integrations.
• Conduct webinars, plan and deliver roll-outs of product updates to explain new features.
• Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems.
• Assist with retention of valuable customers at the renewal stage, and collaborate with the Solutions Leaders and wider sales teams to service customers at scale.
• Anaylse data to identify risks and opportunities for sales.
• Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements - ensuring that product features are aligned with customer needs.

Our Ideal Person:

ESSENTIALS:

• Proven experience within the Real Estate industry or the SaaS sector.
• Excellent customer service and relationship building skills
• Proven ability to embed products and services at customer level
• Strong written and verbal communication skills
• Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment.
• Demonstrate business and commercial acumen and financial awareness
• Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients' needs
• Tech-savvy with accurate administrative skills

NICE TO HAVES:

• Experience with Real Estate software specifically.

What's Next?

We'll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there's a match, one of our recruitment consultants will reach out-so keep your phone handy! We're genuinely excited about the chance to work together and make a meaningful impact.

Apply now to help us drive progress in diversity, equity, and inclusion. We are devoted to fostering a diverse and supportive work environment and warmly welcome applications from Aboriginal and Torres Strait Islander peoples. If you have any accessibility needs or require accommodations during the application process, please let us know, and we will ensure you receive the support you need.

Equity, Diversity & Inclusion

Domain Group is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we're here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au or leave a message on 1300 858 356 and we will get back to you.