Customer Success Specialist

About Agovor

AGOVOR™ is growing fast. We’ve just completed an AU$3M capital raise and are expanding our Australian team. Our powerful, compact eTractor, Govor™, is a world-first solution that meets a real need for Australasian farmers. One of the reasons our customers love Govor is the passionate team behind him — and we’re looking for a motivated self-starter to be the face of that, and set our customers up for long-term success.

The Opportunity

This role exists to deliver a market-leading customer experience. You’ll be the primary relationship owner for a portfolio of New Zealand growers — the person they call when they need help, and the person who proactively checks in to make sure they’re getting the most from their investment.

Reporting to the Head of Customer Success, you’ll be based at our Sydney HQ, managing a portfolio of growers across Australia and New Zealand. That means regular travel to customer sites in both countries, along with product demonstrations, onboarding sessions, and field support visits. The technical side of the role is real, but it’s in service of the customer relationship, not the other way around.

Why You’ll Love Working Here

• You’ll own genuine customer relationships — not just tickets. You’ll see the direct impact of your work in how confidently growers operate their machines.
• Variety is built in. Customer visits, demonstrations, onboarding sessions, and field troubleshooting mean no week looks the same.
• Agovor is in growth mode. This role is an opportunity to help shape what customer success looks like as we expand globally.
• You’ll work at the intersection of agriculture and technology — with customers who are genuinely excited about what the product can do for their operations.

What You’ll Be Doing

Customer Success & Relationship Management

• Own the customer relationship from onboarding through to ongoing support — you are the grower’s primary point of contact at Agovor.
• Conduct structured onboarding sessions to get new customers confident and operational quickly, following a proven deployment process.
• Run regular check-ins with active customers to monitor adoption, surface issues early, and identify opportunities to expand value.
• Ensure every grower knows how to get help, understands their support channels, and feels backed by the team.
• Build strong, trusted relationships through consistent follow-through and genuine care for customer outcomes.

Training & Adoption

• Deliver hands-on training to customers and operators on product use, safety, and day-to-day operation.
• Guide customers through the staggered autonomy release process, explaining each milestone and setting clear expectations.
• Ensure customers leave every interaction more capable and more confident than when you arrived.

Sales Support & Demonstrations

• Partner with the in-market sales team on key opportunities — supporting demonstrations, addressing technical questions, and helping prospects understand solution fit.
• Act as a credible, knowledgeable face of Agovor during customer evaluations and proof-of-concept deployments.

Field Support & Troubleshooting

• Provide Level 1 and Level 2 support for hardware and software issues — diagnosing and resolving problems in the field to minimise downtime.
• Get hands-on when needed: wiring checks, mechanical adjustments, sensor and connectivity troubleshooting, component replacement.
• Use diagnostic software, logs, and test equipment to identify root causes and resolve issues efficiently.
• Escalate complex issues to engineering with clear documentation and context, and own the customer communication through resolution.

Feedback, Documentation & Reporting

• Be the voice of the customer internally — sharing structured feedback on product performance, grower pain points, and feature requests with product and engineering teams.
• Accurately document field activities, support cases, and resolutions so nothing falls through the cracks.
• Contribute to knowledge bases and troubleshooting guides to help the team learn from field experience.

Who We’re Looking For

Required

• Proven experience in a customer success, technical account management, field service, or customer-facing support role — you’ve owned customer relationships, not just resolved tickets.
• A service mindset: you measure success by how confident and capable your customers are, not by how quickly you closed the case.
• Practical technical aptitude — you’re comfortable getting hands-on with hardware, software tools, and diagnostic equipment in the field.
• Strong communication skills: you can explain a technical issue to a farmer in plain language and write a clear escalation note for an engineer.
• Self-motivated and organised — you manage your own schedule, follow through without being chased, and keep customers informed.

Nice to Have

• Exposure to agricultural technology, robotics, automation, or similar equipment — either professionally or through genuine personal interest.
• Familiarity with agricultural environments and how growers operate day-to-day.
• Experience supporting autonomous or embedded systems in the field.
• Experience working closely with a sales team in a pre- or post-sale technical capacity.

Working Conditions

• Regular travel required across Australia and New Zealand, including customer sites and industry events.
• Some after-hours or on-call support may be required during peak periods.

Sound like you?

If you’re a customer success professional who gets hands-on when needed — and you’re excited about putting world-first technology in the hands of Australian and New Zealand farmers — we’d love to hear from you.