Customer Success Specialist

Permanent | 40 hours per week

Penrose, Auckland | Office-based with parking available 

For more than 30 years, Auxo has been helping automotive businesses across Australia and New Zealand work smarter, faster, and more efficiently. From leading global brands to small family-owned workshops, our software supports the people who keep the automotive industry moving.

Our product suite spans established platforms like Orion through to our growing cloud-native SaaS platform, Auxo Workshop - a modern workshop management platform built to help workshops save time, boost profits, manage jobs, track margins, and keep customers happy.

We’re looking for a Customer Success Specialist to join our team and help our Auxo Workshop customers get the very best out of the platform.

About the role

This is a hands-on customer success role for someone who enjoys working with people, solving problems, and helping customers feel confident using technology.

Reporting to the Customer Success Manager, you’ll support customers through onboarding, training, and ongoing success. You’ll play an important role in making sure new customers are set up well, understand how to use Auxo Workshop, and continue to see value from the platform over time.

You’ll be working closely with our customers, sales, support, and product teams to help create a smooth, positive customer experience from day one.

This is a permanent, full-time role based mainly in our Penrose office, with one day working from home per week. Free parking is available.

What you’ll be doing

You’ll help customers successfully adopt and use Auxo Workshop, including:

• Supporting new customers through onboarding and implementation 
• Delivering customer training and helping users feel confident with the platform 
• Building strong relationships with workshop owners, managers, and teams 
• Checking in with customers to understand how they’re going and where they may need support
• Helping customers get more value from Auxo Workshop over time 
• Identifying opportunities to improve customer engagement, retention, and satisfaction 
• Working with internal teams to resolve customer questions, issues, or feedback 
• Supporting account management activity, including renewals, growth opportunities, and customer communications 
• Keeping customer information, notes, and activity up to date in our CRM 
• Sharing customer insights with the wider team to help improve our product and customer experience

What we’re looking for

You’ll need:

• Experience in customer success, account management, customer onboarding, or a similar customer-facing role 
• A confident and professional phone manner 
• Strong written and verbal communication skills 
• The ability to explain software or technical information in a simple, customer-friendly way
• Good organisation skills and attention to detail 
• A proactive approach to following up, solving problems, and keeping customers moving 
• Confidence working with CRM systems — HubSpot experience would be a strong advantage, as this is the CRM we use 
• A practical, positive attitude and willingness to jump in where needed

Experience in SaaS, software, automotive, trade, workshop, or business management systems would be highly advantageous. 

Why Auxo

Auxo is proudly owned by the Motor Trade Association and has a tight-knit team mainly based in Penrose, with people working across New Zealand and Australia.

There are plenty of good reasons to join us:

• You’ll work with real customers who use our software every day to run their businesses 
• You’ll be part of the growth story for Auxo Workshop 
• You’ll have a direct impact on customer experience, retention, and success 
• You’ll join a practical, collaborative, no-politics team 
• You’ll work across onboarding, training, customer relationships, and account growth 

Keen to apply?

Send through your CV and a short cover letter telling us why you’d be a great fit for the role.

We’re reviewing applications as they come in, so the sooner the better.