CUSTOMER SUCCESS SPECIALIST - BACK TO SCHOOL (FIXED TERM CONTRACT)

ABOUT US

At Winc, we inspire Australians with better ways to work and learn. We provide a wide range of products and solutions, from office and school essentials to print, marketing, and workspace technology, supporting over 100,000 workplaces nationwide.

We’re known for exceptional customer service (70%+ NPS) and were recognised in 2025 as an Australian Business Award winner for Customer Service Excellence and Customer Experience Management.

ROLE PURPOSE

The Customer Success Specialist plays a key role in delivering an exceptional Back-to-School experience for schools, parents and internal stakeholders. This role supports customers throughout the ordering journey, ensuring online order forms and product lists are accurate, enquiries are resolved promptly, and orders are successfully fulfilled.

KEY ACCOUNTABILITIES

• Generate quotes and support new Back-to-School opportunities.
• Build, maintain and update school and parent online order forms and product lists.
• Support customers throughout the ordering process and manage enquiries within agreed service levels.
• Review and update customer information across CRM and business systems.
• Coordinate with Sales, Pricing, Category, Operations, Customer Service and Supply Chain teams to meet customer requirements.
• Monitor orders, assist with amendments and follow up on fulfilment to support delivery timelines.
• Generate reports and maintain accurate customer data and documentation.
• Proactively identify opportunities to improve processes and the customer experience.

WHAT WE LOOK FOR

• Customer service, customer success, administration or order management experience.
• Strong communication, organisational and problem-solving skills.
• High attention to detail and accuracy.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong Microsoft Office skills, particularly Excel, Word, Outlook and Teams.
• A collaborative and customer-focused approach.

WORKING WITH WINC

• Our highly engaged team work together to create a positive impact both at Winc and in the communities we operate.   We are a collaborative bunch, continually improving our performance and the value we deliver.
• We believe we're better and smarter together and our values reflect our commitment to creating a welcoming, diverse and inclusive environment.
• We are focused on working towards a more sustainable future through our Winc Social Agenda - our plan to make a difference through Safe Work Practices, Gender Equity, First Nations Empowerment and Support, Climate Change, Responsible Packaging and Management of Waster as well as Ethical Sourcing.  This is where we take action to make the biggest different.
• We're passionate about setting our people up for success and providing the training, tools and environment to enable you to perform your best and develop your career at Winc.  Over 45% of the roles we advertised in 2025 were awarded to an internal candidate!
• We take care of our people through our internal Mental Health First Aider network, free access to our Employee Assistance Program, and generous leave entitlements to support you through the various priorities and stages of life (e.g. Lifestyle Leave, Volunteering Leave, Cultural Awareness Leave, Sorry Business Leave, Paid Parental Leave, Domestic Violence Leave).
• And finally, there's plenty of perks! Our much-loved quarterly Winc Awards recognition program, team discounts and plenty of corporate partner discounts.

To Apply: Send your resume to the Winc People Team by selecting ‘Apply' and following the prompts.