Customer Success Specialist

• Competitive first-year OTE of $75,000–$80,000 with extensive training and development
• Join a global Total Talent Acquisition Software company headquartered in Brisbane
• Learn fast, grow quickly, and become a trusted expert in recruitment software

Where Passion Meets Purpose in Recruitment Tech

Scout Talent is an Australian success story in the talent acquisition tech space. We’re a Total Talent Acquisition Solution: combining smart, intuitive software with the human expertise of specialists who care deeply about delivering real outcomes. Our products and services help clients across the globe attract, recruit, and retain the best people in their industry.

With over 20 years of experience, we’ve built a business that thrives on connection, collaboration, and curiosity. Our global HQ in Milton, Brisbane, is the heart of our operations — alive with energy, fresh ideas, and a shared commitment to innovation and impact.

When it comes to AI and automation, we're all in. We don’t just embrace it - we live it, day in and day out. By working smarter, we spend more time where it counts: delighting our clients, growing our careers, and changing lives.

Our leadership team isn’t just supportive, they’re hands-on. We still sell, recruit, run demos, handle customer support tickets, and yes, sometimes even make you a coffee. We stay close to our people, our clients, and the market - because we grow together. Curious about our story, our people, or our platform? Dive in at www.scouttalent.com/au

Client Success Starts With You

Scout Talent is looking for a full-time Client Success Specialist based in Milton, QLD.

Reporting to our Team Leader in Client Success, this is a strategic, relationship-focused role where you'll own a portfolio of clients and be responsible for guiding them to success with our recruitment software.

This isn’t just triage or reactive support. It’s about building lasting relationships, becoming a trusted advisor, and proactively adding value at every stage of their journey.

More specifically, your responsibilities include but are not limited to:

• Responding to client enquiries via email and phone
• Troubleshooting and resolving product-related questions
• Training and onboarding new clients onto our platform
• Supporting demos alongside Account Executives to showcase our product
• Advising clients on recruitment strategy and best practice
• Championing user needs to our internal teams and product roadmap
• Managing and nurturing your own set of dedicated clients
• Collaborating across teams to continuously improve client satisfaction

You’re Wired for Client Success If...

You have at least 1-2 years’ experience in a customer service, recruitment, HR, hospitality, or other client-facing role; experience with SaaS or software is helpful but not required - we can teach you the rest.

Additionally, the following skills and background will be highly valued:

• Experience delivering training, workshops, or webinars
• Working knowledge of CRM or ATS platforms
• Familiarity with KPIs, reporting, or success metrics
• Talent acquisition or internal recruitment experience
• Exposure to HR tech, SaaS, or support environments

As our ideal candidate, you:

• Build genuine rapport and long-term client relationships
• Can explain technical concepts with ease
• Enjoy solving problems and adding real value to others
• Thrive on helping people and seeing results
• Show resilience, curiosity, and a solutions-focused mindset

This is the ideal role for someone who wants to dive into the world of recruitment technology, develop client management skills, and carve out a rewarding career path in a fast-growing team.

Recognition, Progression, and a Bit of Fun, Too

This role offers a competitive first-year OTE of $75,000-$80,000, which includes base salary, super, and performance-based incentives.

You’ll also enjoy a range of benefits:

• Extensive training and onboarding support
• Regular milestone incentives and quarterly award nights
• Leadership and career progression programs
• Dedicated 1:1 coaching and ongoing development
• Monthly recognition awards and team celebrations
• Global top-performer trips - we just got back from Tokyo, and Hong Kong is next
• Weekly “Cheers & Victories,” fresh snacks, team lunches, and more
• A buzzing office culture where collaboration and energy drive everything we do

Ready to Delight with Purpose? Let’s Talk.

Apply today and take the next step in your career with Scout Talent - where great client relationships start with you.