Customer Success Specialist

• Competitive package + vehicle, phone and iPad
• Purpose-led role helping NZ farmers reduce costs with solar
• Autonomy, variety, and real impact in a fast-growing business

About Rural Energy

Rural Energy is a 100% locally owned provider of solar energy solutions, purpose-built for New Zealand’s dairy farming sector. We’re on a mission to help farmers reduce energy costs and operate more sustainably through our innovative Solar as a Service (SaaS) model.

As we continue to grow, we’re looking for a Customer Success Specialist to become the trusted face of our brand - supporting farmers from sign-up through to installation and beyond.

This is a hands-on, relationship-driven role where no two days look the same. You’ll be the key link between our customers and internal teams, ensuring a seamless experience from initial sale through to solar installation and ongoing support.

Blending customer success, sales coordination, and field engagement, you’ll spend around 30% of your time on-farm with customers, building strong relationships within the dairy farming community while ensuring every customer journey is smooth, proactive, and positive.

You are a proactive, relationship-driven professional who takes ownership and delivers with care. You bring proven experience in customer success, account management, or sales, and you’re confident building trust quickly through strong, clear communication. Highly organised with excellent attention to detail, you’re comfortable managing contracts, administration, and multiple priorities in a fast-moving environment.

• Strong communicator with the ability to build trusted relationships quickly
• Highly organised with strong attention to detail across contracts and administration
• Solutions-focused with the ability to problem solve and de-escalate issues calmly
• Self-motivated, adaptable, and confident working autonomously
• Experienced using CRM or job management systems to stay on top of workflow
• Full, clean NZ driver’s licence with willingness to travel for farm visits

• Ideally you have prior experience in agriculture or the energy sector with exposure to solar or renewable energy products

What’s in It for You

• Competitive salary package
• Company vehicle and tools of trade
• Join a fast-growing, purpose-led business
• Work at the forefront of renewable energy in agriculture
• Supportive team culture with real career progression

Apply Now - If you’re passionate about delivering great customer experiences and want to make a real impact in New Zealand’s rural sector, we’d love to hear from you