Customer Success & Support Specialist

Customer conversations · Problem solving · Results focused

We’re hiring someone who enjoys speaking with customers and helping them get better results.

In this role, a large part of your week will involve phone and video conversations with equipment suppliers who advertise on our marketplaces. Your job is to help them onboard for success, understand how they’re performing, look for gaps in their setup, answer questions and guide them on simple ways to improve their results.

If you enjoy solving problems, building relationships and seeing customers succeed, this role can be very rewarding.

We are a Sydney-based team that works closely together in person and values responsiveness, curiosity and clear communication.

Who We Are

EasyAsset makes the funding, buying and selling of equipment simple.

Our marketplaces connect 3+ million buyers with 10,000+ machinery and equipment suppliers across IndustrySearch, MedicalSearch and HospitalityHub.

Our goal is simple: help suppliers connect with the right buyers and help buyers make confident purchasing decisions.

What You’ll Spend Most Of Your Time Doing

• Customer calls - Speak with suppliers by phone or video to onboard them, enhancement their presence, answer questions and help them improve results
• Performance reviews - Walk customers through their enquiry activity and performance metrics
• Practical guidance - Suggest simple improvements to listings, response behaviour and quoting activity
• Problem resolution - Help solve issues customers may encounter on the platform
• Relationship building - Develop trusted working relationships with the customers you support
• Opportunity spotting - Identify when customers may benefit from increased exposure or additional products and oversee the implementation of those changes
• Internal collaboration - Work with sales, marketing and product teams to ensure customers are supported
• Customer feedback - Share insights from customer conversations to help improve our platform and services

What Success Looks Like

• Call confidence - Be comfortable speaking with customers daily
• Customer trust - Build strong relationships with the suppliers you manage
• Problem solving - Handle common questions and issues independently
• Customer improvement - Help customers achieve stronger enquiry and response results
• Positive feedback - Become a trusted and helpful contact for your customers

You’ll Do Well In This Role If You Are

• Customer friendly - You genuinely enjoy speaking with people on the phone
• Clear communicator - You explain ideas simply and confidently
• Helpful mindset - You like solving problems and helping people succeed
• Organised approach - You manage follow-ups and customer relationships well
• Curious nature - You ask thoughtful questions and look for ways to improve outcomes
• Comfort with numbers - You can confidently discuss simple performance metrics
• Growth mindset - You are open to feedback and interested in developing your skills

Why join us?

🌟 Small Team, Big Impact: Your ideas won’t get lost in layers of bureaucracy.

🤖 Innovation-Obsessed: Work with cutting-edge tools and tech.

🎉 Fun, Friendly Culture: We work hard, but we laugh harder.

💡 Growth Opportunities: Learn and grow alongside a team of passionate go-getters.

🌍 Work That Matters: Be part of building something truly innovative.

Compensation & Location

Base salary - $60,000 to $75,000 depending on experience

Performance incentives - Additional earnings linked to customer outcomes

Location - Sydney based, primarily in-office

If you enjoy speaking with customers, solving problems and helping businesses succeed, we would love to hear from you.