Director of Customer Success
Snap Talent International
20 hours ago
Full-time
On-site
Sydney, New South Wales, Australia
Lead and grow strategic customer accounts across APAC
Shape the future of smarter, more sustainable cities
Competitive salary + performance-based bonus + flexible working
About the company
This international business delivers innovative technology solutions that power smarter, safer, and more sustainable public transport systems. With decades of success in Europe and a growing presence across Asia Pacific, their systems support the backbone of city infrastructure. Locally, the team combines global expertise with on-the-ground delivery capability. The environment is mission-driven, agile, and outcome-focused.
About The Role
Reporting to the Managing Director, you will take full ownership of key customer relationships across the region. You’ll be the voice of the customer internally and the strategic partner externally, managing commercial outcomes and ensuring the seamless delivery of projects. This role requires someone who can think commercially, deliver technically, and influence stakeholders at every level.
Key Responsibilities Include
Manage a portfolio of high-value public and private transport customers
Lead renewals, account growth, and customer satisfaction metrics
Collaborate with internal teams across Product, Project Management, Technical and Executive
Identify and resolve operational issues, ensuring high levels of customer retention
Represent customer feedback internally to shape future product and service offerings
Run strategic reviews, planning sessions, and performance updates
Skills & Experience
Experience in customer success, account management, or commercial leadership roles
Strong background in managing technical or complex service delivery environments
Excellent communication and stakeholder engagement skills
Ability to grow existing accounts and lead strategic customer conversations
Experience in SaaS, infrastructure, public transport, or adjacent industries
Tertiary qualifications in Business, Engineering or a related field
Benefits & Culture
People enjoy working in this team because they value autonomy, impact, and purpose. You’ll work in a flat, fast-paced organisation that values partnerships over transactions, with strong local leadership and real influence.
Key Benefits Include
Competitive salary package with bonus potential
Hybrid working and flexible conditions
A supportive, close-knit team with clear growth pathways
Direct access to global decision-makers
A mission that matters: building better cities through public transport
Click on the APPLY button or contact James Harman for a confidential discussion.
Shape the future of smarter, more sustainable cities
Competitive salary + performance-based bonus + flexible working
About the company
This international business delivers innovative technology solutions that power smarter, safer, and more sustainable public transport systems. With decades of success in Europe and a growing presence across Asia Pacific, their systems support the backbone of city infrastructure. Locally, the team combines global expertise with on-the-ground delivery capability. The environment is mission-driven, agile, and outcome-focused.
About The Role
Reporting to the Managing Director, you will take full ownership of key customer relationships across the region. You’ll be the voice of the customer internally and the strategic partner externally, managing commercial outcomes and ensuring the seamless delivery of projects. This role requires someone who can think commercially, deliver technically, and influence stakeholders at every level.
Key Responsibilities Include
Manage a portfolio of high-value public and private transport customers
Lead renewals, account growth, and customer satisfaction metrics
Collaborate with internal teams across Product, Project Management, Technical and Executive
Identify and resolve operational issues, ensuring high levels of customer retention
Represent customer feedback internally to shape future product and service offerings
Run strategic reviews, planning sessions, and performance updates
Skills & Experience
Experience in customer success, account management, or commercial leadership roles
Strong background in managing technical or complex service delivery environments
Excellent communication and stakeholder engagement skills
Ability to grow existing accounts and lead strategic customer conversations
Experience in SaaS, infrastructure, public transport, or adjacent industries
Tertiary qualifications in Business, Engineering or a related field
Benefits & Culture
People enjoy working in this team because they value autonomy, impact, and purpose. You’ll work in a flat, fast-paced organisation that values partnerships over transactions, with strong local leadership and real influence.
Key Benefits Include
Competitive salary package with bonus potential
Hybrid working and flexible conditions
A supportive, close-knit team with clear growth pathways
Direct access to global decision-makers
A mission that matters: building better cities through public transport
Click on the APPLY button or contact James Harman for a confidential discussion.