Director of Customer Success

Company Description

Senatria is transforming commercial buildings into autonomous, yield-generating assets through its innovative Physical AI platform. By combining autonomous control and financial intelligence, the company improves energy efficiency, operational performance, occupant experience, and asset valuation in real time. At the core of Senatria’s approach is VERITAS, a financial intelligence engine that drives NOI uplift, ESG performance, and infrastructure yield. Senatria's solutions address the untapped potential of commercial buildings, delivering measurable results such as energy and operational reduction, CapEx management, and increased asset resilience. The company’s leadership team comprises experts from leading organizations like Google, Johnson Controls, Cisco, Accenture, and CBRE, contributing to a cutting-edge approach to Sentient infrastructure.

Role Description

This is a full-time, hybrid position for a Director of Customer Success, based in the Greater Sydney Area. The Director of Customer Success will be responsible for leading and optimizing customer relationships, driving customer satisfaction and retention, giving feedback to global product team and ensuring successful customer experiences. Key responsibilities include managing client accounts, developing and executing customer success strategies, leading a team of customer success professionals, and identifying opportunities to enhance customer engagement and value creation. Collaboration with cross-functional teams to deliver exceptional service and results is a critical part of the role.

Qualifications

• Strong expertise in Customer Satisfaction and Customer Retention strategies
• Experience with Account Management and building long-term client relationships
• Proven Team Leadership in managing and developing customer success teams
• Solid understanding of Customer Experience design and implementation
• Exceptional problem-solving, communication, and interpersonal skills
• Experience in commercial real estate, energy management, or related industries is an advantage
• A bachelor's degree in business management, Engineering, or a related field; an advanced master's degree is a plus with good practical knowledge in controls, thermodynamics and HVAC.