End User Support Technician

Play a key role across onsite and remote desktop support, field services, project initiatives, and a variety of broader End User activities.

ABOUT THE ROLE

As an End User Support Technician, you’ll be part of a dynamic group delivering high-quality technical support directly to users, enabling seamless end user experience, enhance productivity across the business, to ensure our customers have the tools, technology, and assistance they need to perform at their best.

This is an ongoing full-time position based fully onsite at our State Government customer account in Perth CBD.

Your duties will include:

• Provide in person support to end users in a walk-up kiosk service, including VIPs
• Troubleshoot Level 2 hardware, software and network problems, escalating complex issues as needed.
• Ensure high levels of customer service are maintained and information provided to end users is delivered accurately, professionally and in a timely manner.

• Provide enhanced support collaborating with the wider IT Service teams.
• Ensure the timely management of escalated tickets from Service Desk in line with contracted SLAs.
• Write, review and maintain knowledge articles.
• Deliver Level 2 support via various contact methods (Escalated requests/incidents, service portal tasks, tech bar, etc).

What you’ll bring to the table:

• Hold Australia Permanent Residency or Citizenship, open to gaining Government integrity checks.
• Hold a valid Australian driver’s license.
• Energetic, compassionate, and passionate about solving problems.
• Experience with IT support or End User services with hands-on or face to face experience in a fast-paced environment.
• Strong customer-focused approach to troubleshooting, ensuring positive outcomes every time.
• Excellent written and verbal communication skills, able to explain technical issues clearly.
• Calm and composed under pressure, able to manage challenging situations effectively.
• Values aligned with Kinetic IT’s mission and culture.

 Don’t meet every requirement? Don’t worry, we’d still love to hear from you!

At Kinetic IT we value diversity and are actively seeking candidates with varied backgrounds. In selecting the right person for this role, we will consider your skills and experience as well as your personal qualities, attitude and potential for development

About Kinetic IT

Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future

At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.

With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.

We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting).
• Celebrate together – Social events, cultural celebrations, end-of-year functions and more.
• Wellbeing matters – Health and wellness resources, tailored leave and support options and EAP access.

How To Apply

Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au.