Executive Customer Success Advisor

Introduction

At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world.

Your Role And Responsibilities

As a Business Transformation Consultant, you will work proactively with clients to refine their current business strategy or develop a new strategy in line with competitive and market forces. You will identify strategic capabilities needed to create and sustain one or more sources of competitive advantage. Your primary responsibilities will include:

• Develop Strategic Capabilities: Identify strategic capabilities needed to create and sustain one or more sources of competitive advantage, which may come in the form of process, information technology, organization enablement, or knowledge.
• Analyze Client Performance: Identify best practices and client performance gaps, if any, and use tools to identify, align, and change the factors that affect performance, stability, and teaming.
• Create Transformation Recommendations: Develop comprehensive transformation recommendations to drive business growth and sustainability.
• Refine Business Strategy: Work proactively with clients to refine their current business strategy or develop a new strategy in line with competitive and market forces.
• Drive Business Growth: Use expertise to drive business growth and sustainability by identifying opportunities for improvement and developing strategies to address them.
  
  

Required Technical And Professional Expertise

• Deep Expertise in Strategic Planning: Proven ability to develop and refine business strategies in line with competitive and market forces, creating and sustaining sources of competitive advantage.
• Experience with Capability Development: Skilled in identifying and developing strategic capabilities, including process, information technology, organization enablement, and knowledge, to drive business growth and sustainability.
• Mastery of Performance Analysis: Adept at identifying best practices, client performance gaps, and using tools to analyze and improve performance, stability, and teaming.
• Transformation Recommendation Development: Experienced in creating comprehensive transformation recommendations that drive business growth and sustainability, leveraging expertise to identify opportunities for improvement.
• Business Growth Strategy Development: Proven ability to drive business growth and sustainability by developing and implementing effective strategies that address key challenges and opportunities.
  
  

Preferred Technical And Professional Experience

• Strategic Planning Expertise: Deep understanding of strategic planning principles, including the ability to analyze market forces and develop strategies that drive business growth and sustainability.
• Performance Improvement Tools: Familiarity with tools and methodologies used to identify and address performance gaps, and improve overall business performance.
• Industry Knowledge: Understanding of industry trends and best practices, with the ability to apply this knowledge to drive business transformation and growth.