Industry Delivery Lead & Customer Success Manager
DXC Technology
2 days ago
Full-time
Hybrid (Wellington, Wellington, New Zealand)
New Zealand
Job Description
Why join DXC Technology?
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com
At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.
Lead the Future of Customer Success and Enterprise Delivery in New Zealand
At DXC Technology, we pride ourselves on delivering excellence in everything we do. This means giving you the opportunity to shape innovative solutions and solve real business challenges for some of New Zealand’s most important organisations. You will be part of a strategic Microsoft partnership, enabling you to deepen your expertise and work at the forefront of technology and AI-enabled delivery.
We are seeking an experienced and dynamic senior leader to drive customer success and service delivery across our New Zealand portfolio. This is a high-impact dual-accountability role, combining Industry Delivery Leadership for New Zealand with Customer Success Management for a key strategic government account.
This role is ideal for a leader who combines operational excellence with commercial acumen, deep customer empathy, and a clear vision for modern, outcome-driven delivery.
What You Will Be Doing
In this dual-hatted leadership role, you will be accountable for end-to-end delivery governance, financial performance, client satisfaction, and value realisation across both the New Zealand portfolio and a strategic government account. As a key member of the New Zealand leadership team, you will drive customer outcomes, strategic growth, executive relationships, and delivery excellence while shaping the evolution of modern, AI-enabled delivery. You will lead high-performing teams, collaborate across regional stakeholders, and balance strategic leadership with hands-on accountability to deliver measurable client value, sustainable growth, and an enhanced customer experience.
What Will Keep You Busy
Your working environment
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Our Culture And Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Why join DXC Technology?
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com
At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.
Lead the Future of Customer Success and Enterprise Delivery in New Zealand
At DXC Technology, we pride ourselves on delivering excellence in everything we do. This means giving you the opportunity to shape innovative solutions and solve real business challenges for some of New Zealand’s most important organisations. You will be part of a strategic Microsoft partnership, enabling you to deepen your expertise and work at the forefront of technology and AI-enabled delivery.
We are seeking an experienced and dynamic senior leader to drive customer success and service delivery across our New Zealand portfolio. This is a high-impact dual-accountability role, combining Industry Delivery Leadership for New Zealand with Customer Success Management for a key strategic government account.
This role is ideal for a leader who combines operational excellence with commercial acumen, deep customer empathy, and a clear vision for modern, outcome-driven delivery.
What You Will Be Doing
In this dual-hatted leadership role, you will be accountable for end-to-end delivery governance, financial performance, client satisfaction, and value realisation across both the New Zealand portfolio and a strategic government account. As a key member of the New Zealand leadership team, you will drive customer outcomes, strategic growth, executive relationships, and delivery excellence while shaping the evolution of modern, AI-enabled delivery. You will lead high-performing teams, collaborate across regional stakeholders, and balance strategic leadership with hands-on accountability to deliver measurable client value, sustainable growth, and an enhanced customer experience.
What Will Keep You Busy
- Leading the transformation of delivery practices, embedding modern, data-driven and AI-enabled approaches to improve service quality, efficiency, and customer outcomes across both the New Zealand portfolio and a strategic government account
- Owning and enhancing executive-level customer relationships, acting as the primary point of accountability for customer success, and ensuring consistently high levels of satisfaction, value realisation, and trusted advisor engagement
- Driving commercial performance by connecting delivery excellence to growth, margin improvement, renewals, retention, and long-term account expansion opportunities
- Championing continuous improvement through automation, predictive operations, and the adoption of AI capabilities to strengthen delivery performance and customer experience
- Building and nurturing a high-performing culture focused on accountability, innovation, collaboration, and the development of Customer Success and delivery teams
- Partnering across DXC to identify emerging client needs and co-create future-facing solutions, including digital, platform, and AI-led services, while progressing cross-offering growth opportunities
- Establishing clear performance metrics and insights, including AI-driven analytics, to proactively manage delivery outcomes, financial performance, risk, and the overall customer experience
- Proven track record leading large-scale customer delivery, managed services, or transformation environments in complex enterprise settings.
- Demonstrated ability to build and sustain trusted relationships with senior executives, acting as a strategic partner rather than a supplier.
- Strong commercial acumen, with a track record of linking customer outcomes to revenue growth, margin improvement, and contract expansion.
- Experience leading significant service transformation or modernisation programs, including operating model redesign.
- Hands-on leadership in AI-enabled operations, including:
- Applying AI/automation to improve service efficiency, quality, and cost
- Leveraging predictive analytics for incident prevention, service optimisation, and decision-making
- Driving adoption of AI or digital assistants to enhance customer and employee experience
- Strong understanding of how AI impacts service delivery models, workforce design, governance, and risk (including responsible AI considerations).
- A customer-centric leadership style with a passion for innovation, continuous improvement, and building high-performing teams.
- Confidence operating in complex, multi-stakeholder environments with competing priorities and significant scale.
Your working environment
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Our Culture And Benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
- More time to do the things you love with flexible leave options, including purchased leave
- Take time to give back with charitable and emergency services volunteer days
- Well-being matters to us and our Employee Assistance Program is there to support you and your family
- And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.