Key Account Manager

Key Account Manager – Sydney Commercial

Sydney-based | Managing key commercial customers
$85,000–$95,000 + super
Established portfolio | Relationship-focused role | Career growth opportunities

About Flick

Flick Anticimex is one of Australia's leading pest control and hygiene service providers, protecting homes and businesses for more than 100 years.

Our Sydney Commercial operation is one of the largest in the business, supporting major customers across a range of industries. We're focused on delivering exceptional service, building long-term partnerships, and creating opportunities for our people to grow their careers.

The Opportunity

We're looking for a proactive and relationship-driven Key Account Manager to join our Sydney Commercial team.

This role is focused on managing and growing a portfolio of valued commercial customers. You'll act as the primary point of contact for key clients, working closely with internal teams to ensure service excellence while identifying opportunities to strengthen customer relationships and grow existing business.

This role is ideal for someone who enjoys building strong partnerships, solving problems, and delivering outstanding customer experiences.

What You'll Be Doing

• Managing a portfolio of key commercial customers

• Building strong relationships with customer stakeholders

• Conducting regular account reviews and customer meetings

• Identifying opportunities to grow existing accounts and increase customer value

• Working closely with Operations and Service teams to ensure service excellence

• Resolving customer concerns and managing escalations where required

• Supporting pricing reviews, contract renewals, and customer retention initiatives

• Maintaining accurate CRM records and account documentation

• Working with your manager to support portfolio growth and customer satisfaction targets

What We're Looking For

• Experience in account management, customer success, sales, or relationship management

• Strong communication and relationship-building skills

• Proven ability to manage and retain commercial customers

• Commercial mindset with the ability to identify growth opportunities

• Highly organised with strong time management skills

• Experience using CRM systems and Microsoft Office

• Ability to work collaboratively across multiple teams

• Current Australian driver's licence

What We Offer

• Competitive salary package

• Company vehicle

• Phone and laptop provided

• Established brand with strong market presence

• Ongoing training and development opportunities

• Wellbeing, rewards and recognition programs

• Supportive team environment with genuine career progression opportunities

Ready to Apply?

If you're passionate about building customer relationships, delivering exceptional service, and helping commercial customers succeed, we'd love to hear from you.

Apply now and join one of Australia's most recognised pest and hygiene service providers.